Essays about: "customer service literature review"

Showing result 11 - 15 of 141 essays containing the words customer service literature review.

1. 11. Shared Service in Commercial Real Estates in Stockholm

   University essay from KTH/Fastighetsföretagande och finansiella system

   Author : Ofelia Cedervall; Tove Wränghede; [2023]
   Keywords : Shared service; offices; customer relationships; property owners; value adding; Gemensam service; kontor; kundrelationer; fastighetsägare; värdeskapande;

   Abstract : The office market in Stockholm is constantly evolving, and property owners must actively work to meet tenants' demand for office spaces. The increased demand for alternative office solutions has led to the development of coworking facilities and fully furnished offices. READ MORE

3. 12. The Reverse Supply Chains of the Fast-Moving Consumer Goods : The Impacts of Product Returns on Reverse Supply Chains in Sweden

   University essay from Jönköping University/IHH, Företagsekonomi

   Author : M. Hassan Dachan; Shengyun Sherif; [2023]
   Keywords : Supply chain management; supply chain disturbance; product returns; reverse logistics; business-to-business; fast moving consumer goods.;

   Abstract : The unceasing ambition of companies to enhance their profitability, capture novel markets, and address the diverse and evolving needs of customers has led to an irrational surge in production and the exploitative depletion of natural resources. This unwarranted increase in production has, in turn, been accompanied by a rise in product returns by consumers, which, upon reverting to their original sources through the supply chain, has compounded the complexities of the supply chains and precipitated new pressures and burdens on the companies and their supply chains, necessitating their adept management. READ MORE

4. 13. TOWARDS A DESIGN FRAMEWORK FOR EVALUATING BOOKING SYSTEMS : A Comprehensive Examination

   University essay from Umeå universitet/Institutionen för tillämpad fysik och elektronik

   Author : Emmy Gulliksson; [2023]
   Keywords : Booking Systems; Interface Design; Design guidelines; Design framework; Usability; User Experience; Heuristic Evaluation; Usability Challenges; Bokningssystem; Gränssnittsdesign; Designriktlinjer; Designramverk; Användbarhet; Användarupplevelse; Heuristisk utvärdering; Anvaändbarhetsutmaningar;

   Abstract : This master’s thesis investigates the usability challenges in current booking systems and proposes a new design framework to address these challenges. The research encompasses an in-depth analysis of the usability issues associated with booking systems used to create the design guidelines for the framework. READ MORE

5. 14. Chatbots: Understanding the Implementation Framework. : A Multiple-case Study

   University essay from Karlstads universitet/Handelshögskolan (from 2013)

   Author : Lindqvist Daniel; Johansson Viktor; [2023]
   Keywords : artificial intelligence; ai; business; organization; chatbot; chatbots; machine learning;

   Abstract : Abstract This paper discussed the increasing use of artificial intelligence (AI) in various industries, particularly in the form of chatbots. Chatbots are AI-powered systems that interact with humans in order to support, collect, and deliver information. READ MORE

6. 15. Servitization in a Heavy Equipment Company: A business model perspective

   University essay from Göteborgs universitet/Graduate School

   Author : Fabiola L. Larco Caro; Asmaa Mohyadin Mahamed; [2022-08-18]
   Keywords : Servitization; Product-service system; Servitization transition; Servitization Readiness; Servitization challenges; Service paradox; Business model; Business model Innovation;

   Abstract : Background: Servitization is a transformation process consisting of the integration of products and services in the value offering of the firms in order to increase value added and improve the customer experience. This process implies a transition from Product-Centric to Product-Service Systems. READ MORE