Essays about: "customer service literature review"

Showing result 21 - 25 of 141 essays containing the words customer service literature review.

  1. 21. Perception Of The Usefulness Of The Balanced Scorecard In Operational Performance Management During The Covid-19 Pandemic : – A Case Study Of Warehouse Operation.

    University essay from Linnéuniversitetet/Institutionen för ekonomistyrning och logistik (ELO)

    Author : Jyotsana Lata; Ann Sarah George; Chioma Ngeleh; [2022]
    Keywords : Operational Performance Management; Balanced Scorecard; Warehouse Performance Management; Covid-19 Pandemic; Disruption.;

    Abstract : Abstract Purpose: This study aims to explore the usefulness of the Balanced Scorecard in an organization considering the disruptions caused by the Covid-19 pandemic in a warehouse. Furthermore, the Operational Performance Management of Atea Logistics AB (an IT infrastructure service provider warehouse) during the Covid-19 pandemic is presented with regards to the quality and delivery objectives form the customer perspective of the balanced scorecard along with how it helped Atea prepare for future disruptions. READ MORE

  3. 22. The Future of Public Fast Charging : A forecasting of battery supported public fast charging based on a business model perspective

    University essay from Linköpings universitet/Projekt, innovationer och entreprenörskap

    Author : Måns Jeppsson; Ivar Wester; [2022]
    Keywords : Public charging infrastructure; Electric Vehicles; EVs; EV charging; Business Model; Forecast; Scenarios;

    Abstract : With the ever-pressing threat of a climate crisis, the EU has decided to become the first climate-neutral continent by 2050. This in turn will require the road transportation sector to make a transition from fossil dependent to fossil-free vehicles. Sweden has the objective to become net positive in GHG emissions by 2045. READ MORE

  4. 23. The Changing Dynamics Within Management Consulting : How Digital Business Models and Gig Workers has Disrupted a Traditional Industry

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Julia Augustson; Elin Berholt; [2022]
    Keywords : Management consulting; gig economy; digital platform; gig worker; independent worker; digitalization; disruptive innovation; digital tools; Gigekonomi; digital plattform; managementkonsult; gigarbetare; gigare; frilansare; digitalisering; disruptiv innovation; digitala verktyg;

    Abstract : As the gig economy is growing at a rapid pace and digitalization has spread throughout the management consulting industry, a notable disruption of this traditional industry has occurred. Digitalization in the management consulting industry has affected both how the management consultant does his/her job as well as how the connection between consultant and client and the relationship between colleagues constitutes. READ MORE

  5. 24. What Healthtech Companies Should Consider When Entering the UK Healthcare Market

    University essay from Lunds universitet/Innovationsteknik

    Author : Lovisa Hökstrand; Ella Björklund; [2022]
    Keywords : UK healthcare; NHS England; healthtech; internationalization; market entry; market barriers; Technology and Engineering;

    Abstract : Healthcare systems around the world are facing a multitude of challenges, mostly because of aging populations. The Covid-19 pandemic put further strain on the sector and has left many countries with a backlog of medical procedures, which further exacerbates the issues. READ MORE

  6. 25. Improve Customer Engagement by Implementation of Service Robot - A case study in collaboration with Husqvarna Group

    University essay from Göteborgs universitet/Graduate School

    Author : Jiao Yang; Xiaojuan Liao; [2021-07-08]
    Keywords : Frontline service robots; Customer engagement; Perceived innovativeness; Service experience; Customer satisfaction; Asset-builder business;

    Abstract : Background and Purpose: Customer engagement has strategic importance for firms since it enhances the performance of the firm in various aspects. Nowadays, firms are employing advanced technology to increase customer engagement. READ MORE