Essays about: "customer service literature review"

Showing result 6 - 10 of 141 essays containing the words customer service literature review.

  1. 6. Test Strategy for New Product Development : Specific actions to enhance overall test strategy at ABB Robotics

    University essay from KTH/Produktionsutveckling

    Author : Ashraf Valizada; Davide Lorenzo Astolfi; [2023]
    Keywords : Test strategy; new product development test processes; test organization; advanced testing tools; robotics;

    Abstract : Testing is a crucial process for organizations to identify any defects, ensure high-quality standards, enhance customer experience, mitigate risks, and comply with regulations. With proactive identification and resolution of problems, efficient testing saves time, money, and effort, ultimately contributing to the organization's overall success. READ MORE

  3. 7. Enhancing Stock Management Efficiency at Excillum AB

    University essay from KTH/Produktionsutveckling

    Author : Clive Carvalho; [2023]
    Keywords : Safety Stock; Inventory Management; Stock Management; EOQ; Order Quantity; Reorder Point; Inventory Optimisation; Inventory control; MTO; Customer order time; Lead time; Demand; Säkerhetslager; Lagerhantering; Lagerhantering; EOQ; Orderkvantitet; Återbeställningspunkt; Lageroptimering; Lagerkontroll; MTO; Kundordertid; Ledtid; Efterfrågan;

    Abstract : This thesis work aims to improve the stock management system of Excillum AB, a Stockholm-based company that specializes in high-performance X-ray sources. The current stock management system has limitations, resulting in gaps when managing the inventory. READ MORE

  4. 8. Topic Modeling for Customer Insights : A Comparative Analysis of LDA and BERTopic in Categorizing Customer Calls

    University essay from Umeå universitet/Institutionen för matematik och matematisk statistik

    Author : Henrik Axelborn; John Berggren; [2023]
    Keywords : Customer Insights; Natural Language Processing; Topic Modeling; Latent Dirichlet Allocation; BERTopic;

    Abstract : Customer calls serve as a valuable source of feedback for financial service providers, potentially containing a wealth of unexplored insights into customer questions and concerns. However, these call data are typically unstructured and challenging to analyze effectively. READ MORE

  5. 9. Value Proposition of Autonomous Electric Trucks in the Freight Industry : A Qualitative Study of Transport Buyers

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Emilia Nordström; Edvin Ramberg; [2023]
    Keywords : Autonomous Electric Truck logistics; Customer-centric Value Proposition; Digitisation; Transport buyers’ needs and pain points; Autonom elektrisk lastbilslogistik; kundcentrerat värdeerbjudande; digitalisering; transportköpares behov och utmaningar;

    Abstract : This study explores the value proposition of Autonomous Battery Electric Trucks (ABETs) in the transportation industry, and offers insights into customer perceptions and potential challenges regarding this emergent technology. The aim of the study is to understand customer needs, address implementation issues, and evaluate opportunities for Logistics Service Providers (LSP) to adopt ABETs. READ MORE

  6. 10. Inclusiveness of autistic consumers in E-commerce : An exploratory study on the inclusiveness for consumers on Autism Spectrum Disorder

    University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

    Author : Anwaar Naser; Laura Trandafir; Asterios Varsamidis; [2023]
    Keywords : Autism; ASD; niche; consumer; inclusiveness; e-commerce; website design;

    Abstract : Date:2023-05-31Level: Bachelor thesis in Business Administration, 15 cr Institution: School of Business, Society, and Engineering, Mälardalen University Authors: Anwaar Naser, Laura Maria Trandafir and, Asterios Mastorokostas Varsamidis Title: Inclusiveness of autistic consumers in the E-commerce Supervisor: Stylianos Papaioannou Keywords: Autism, ASD, niche, consumer, inclusiveness, e-commerce, website design. Research question: How is the inclusivity of ASD consumers addressed in online shopping? Purpose: The purpose of this thesis is to analyse the online shopping experience of consumers with autism to identify opportunities for e-commerce businesses to create more inclusive websites. READ MORE