Essays about: "customer service portal"

Showing result 1 - 5 of 10 essays containing the words customer service portal.

  1. 1. Integration of CTI into security management

    University essay from Luleå tekniska universitet/Institutionen för system- och rymdteknik

    Author : Gergely Takacs; [2019]
    Keywords : Cyber Threat Intelligence; CTI; security management; information security; InfoSec; operational CTI; technical CTI; threat intelligence; TIP; threat information portal; cybersecurity; threat management; risk management; InfoSec management;

    Abstract : Current thesis is a documentative approach to sum up experiences of a practical projectof implementing Cyber Threat Intelligence into an existing information securitymanagement system and delivering best practices using action design researchmethodology. The project itself was delivered to a multinational energy provider in 2017. READ MORE

  3. 2. Förtroendeskapande kommunikation i virkesaffärer : en fallstudie inom Sveaskog

    University essay from SLU/Dept. of Forest Resource Management

    Author : Andreas Lundberg; [2016]
    Keywords : förtroende; kundorientering; råvaruanskaffning; skogsägare; virkesköp;

    Abstract : Som ett komplement till råvaruanskaffningen från företagets egen skog anskaffar Sveaskog råvara externt genom virkesköp från privata skogsägare. På senare år har dock konkurrensen på köpmarknaden hårdnat. READ MORE

  4. 3. Unifying the offline and online customer experience : An exploratory study of omni channel customer experience in furniture retail industry in Sweden

    University essay from KTH/Skolan för datavetenskap och kommunikation (CSC)

    Author : John Pettersson; [2015]
    Keywords : omni channel customer experience; omni channel; retail; furniture retail; online customer experience; omni channel customer experience; retail customer experience; customer experience; omni channel; omni; experience; customer;

    Abstract : This study attempts to identify possibilities for creating a unified offline and online customer experience across communication channels in a retail company. With the current technological development and the trend of customers shifting more to the online channel, the customers also expect more from this communication channel. READ MORE

  5. 4. Distribution channel strategy design : Application and implementation in healthcare

    University essay from KTH/Industriell ekonomi och organisation (Inst.)

    Author : Anders Ravn; [2012]
    Keywords : Distribution channel strategy; distribution channel integration; communication; customer management; information and communications technology; healthcare;

    Abstract : Healthcare is a very important and intimate service virtually all people use at least at some occasion in a lifetime. It is also highly complex and variable with heterogeneous patients requiring individualised attention in order to be effectively treated. READ MORE

  6. 5. Lean Thinking at Skatteverket

    University essay from KTH/Industriell produktion

    Author : Thomas Sarrazanas; Omer Salman; [2010]
    Keywords : Lean in services; Tax Audit; Pulse meeting; visual tools.;

    Abstract : The Swedish Tax Office, Skatteverket, aims at providing a good service to its customers in order to favor compliance to taxes. The Tax Audit process of businesses plays a key role in this as Skatteverket and the taxpayer interact directly within this process. The focus of this thesis is to apply Lean philosophy to improve the Tax Audit process. READ MORE