Essays about: "dialogical perspective"

Showing result 1 - 5 of 10 essays containing the words dialogical perspective.

1. 1. Contextualizing Customer Feedback: A Research-through-Design Approach - Alternative Approaches and Dialogical Engagement in Survey Design

   University essay from Uppsala universitet/Människa-datorinteraktion

   Author : Rasmus Svensson; [2023]
   Keywords : Human-Computer Interaction; Research-through-Design RtD ; Digital Service Design; Enterprise Resource Planning ERP systems; Invoicing; Customer Experience CX ; Customer Satisfaction CS ; Contextualization; Dialogical Approach; Customer Journey; Survey design; Questionnaire design; Net Promoter Score NPS ; Customer Satisfaction Score CSAT ; Customer Effort Score CES ; Chatbot; Virtual Agent; Customer Support Agent; Design Guidelines; Double Diamond; User Experience UX ; User Interface UI ; Interaction Design ID ;

   Abstract : Providing context behind customer feedback remains a challenge for company’s who rely on approaching Customer Experience (CX) through standardized Customer Satisfaction (CS) metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Practical guidelines for monitoring CS throughout the customer journey are limited, creating a gap in academic research. READ MORE

3. 2. “We need another form of dialogue” : A qualitative case study of civil servants’ experiences of organizing citizen dialogues in socio-economic vulnerable neighborhoods in Sweden

   University essay from Malmö universitet/Institutionen för konst, kultur och kommunikation (K3)

   Author : Sara Forell; [2023]
   Keywords : citizen participation; dialogue facilitator; participatory communication; socio-economic inequality;

   Abstract : With the widening socio-economic gap and growing social exclusion in the global north as a backdrop, this study seeks to address the topic of citizen participation in the context of socio-economic inequality by contributing to a deeper understanding of the relatively unexplored perspective of the civil servant organizing and facilitating citizen dialogues. The aim of the study is to describe the lived experiences of civil servant citizen dialogue facilitators/organizers in three Swedish municipalities regarding the implementation of “citizen dialogue on complex issues” in socio-economic vulnerable neighborhoods. READ MORE

4. 3. Mediating Agonistic Peace

   University essay from Lunds universitet/Statsvetenskapliga institutionen

   Author : Eje Brundin; [2022]
   Keywords : agonism; agonistic peace theory; mediation; UN guidelines; peace process; Law and Political Science;

   Abstract : Agonistic theory has expanded to many research fields including peace and conflict studies, but it has yet to be used in the study of mediation. This thesis aims to fill this void by exploring the theoretical agonism-mediation nexus. READ MORE

5. 4. Rhetorical questions as enthymetatic arguments - An interactional approach

   University essay from Göteborgs universitet/Institutionen för filosofi, lingvistik och vetenskapsteori

   Author : Denis Ioussef; [2020-10-01]
   Keywords : rhetorical questions; enthymemes; interaction;

   Abstract : Purpose: Presenting an exploratory study of rhetorical questions from an interactional perspective. Theory: Rhetorical questions are analyzed in the framework of dialogical reasoning using the notions of enthymemes and topoi. Method: A corpus study was carried out using an existing corpus of dialogues discussing a moral dilemma. READ MORE

6. 5. Contextual factors shaping the perception of talent and the motives for adoption of inclusive talent management strategy : A multilevel mixed method single case study.

   University essay from Högskolan Dalarna/Företagsekonomi

   Author : Patric Samuelsson; Maxim Martea; [2020]
   Keywords : talent; management; employees; organization; inclusive; strategy; factors; WPR.;

   Abstract : Purpose – of this study was to explore the institutional contextual factors that influence the organizational operations and their choice of talent management strategy with specific focus on inclusive talent management. The study is based on a case study of the Region Dalarna. READ MORE