Essays about: "gap analysis service quality"

Showing result 16 - 20 of 45 essays containing the words gap analysis service quality.

  1. 16. Enhancing an airline’s internal marketing to improve service quality and customer loyalty : A qualitative study expanding the Internal Marketing Model based on the case of Germania.

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Daniela Westerlund; Hilz Leila; Paula Schmidt; [2019]
    Keywords : Service Quality; Customer Loyalty; Customer Satisfaction; Service Marketing; Internal Marketing; Airline Industry; Employee Motivation; Employee Empowerment;

    Abstract : Background: Due to the deregulation of the European airline industry within the 1980’s, competition between airlines has intensified greatly. The emergence of low-cost carriers has given rise to the competition on price. READ MORE

  3. 17. THE INFLUENCE OF RELATIONSHIP MARKETING AND CRM SYSTEM ON STAKEHOLDERS’ TRUST : A Qualitative Study on Multiple Stakeholder Groups in a Cosmetic and Beauty Industry

    University essay from Umeå universitet/Företagsekonomi

    Author : Athanasios Christopoulos; Puspita Hapsari Agoes; [2018]
    Keywords : ;

    Abstract : CRMsystem and relationship marketing are needed for a company in order to gain its stakeholders’ trust. In a company, there are two different stakeholders. Theinternal and external stakeholders. This thesis will consider both of the different types of stakeholders. READ MORE

  4. 18. The Swedish Container Shipping Industry: An Analysis of Service Quality Perception and its Measurement

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Héloïse Duault; [2018]
    Keywords : Supply Chain Logistics; Transportation; Shipping Industry; Container Shipping; Sweden; Service Quality; Quality Perception; Business-to-Business; Seaport Services; Social Sciences;

    Abstract : Title: The Swedish Container Shipping Industry: An Analysis of the Service Quality Perception and its Measurement Purpose of the paper: The aim of this research paper is to gain a greater understanding of the container shipping industry. This way the notion of service quality can be brought to the given industry and acknowledge the perceptions of various actors regarding the aspects of quality in seaports. READ MORE

  5. 19. Business Analysis for A Video Conference solution developed by Telenor

    University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)

    Author : Maliha Cheema; [2016]
    Keywords : Business model; Business Model Canvas; Quality of Experience; Videoconference; Affärsmodeller; Business Model Canvas; QoE; Videokonferens;

    Abstract : There has been an increased demand on the mobile infrastructure, with enhancement in technology, content delivery and regulatory changes on access and competition rules. According to Ericsson the mobile data traffic is expected to grow with 45% from 2013 until 2019. READ MORE

  6. 20. Capacity Planning And Server Design For A Web Service

    University essay from Mälardalens högskola/Akademin för innovation, design och teknik

    Author : Felipe Retamales; [2016]
    Keywords : network; service; server; web; capacity;

    Abstract : Devo IT and its subsidiary SoftRobot AB are planning to offer a new service to its clients to further enhance growth of the company. This new service is a website that allows clients to upload documents that are converted into machine-editable text. READ MORE