Essays about: "gap analysis service quality"

Showing result 21 - 25 of 45 essays containing the words gap analysis service quality.

1. 21. Borta med vinden : skogsägares erfarenheter av avverkningstjänster efter stormen Ivar

   University essay from SLU/Dept. of Forest Resource Management

   Author : Sandra Vestin; [2015]
   Keywords : tjänstekvalitet; kvalitet; Gap-modell; Kano-modell; kundtillfredsställelse; stormskadad skog;

   Abstract : Hösten 2013 stormade det i Sverige ett flertal gånger. En av dem, stormen Ivar, fällde 4,3 miljoner skogskubikmeter privatägd skog med kärnområde i Medelpad och Jämtland. De senaste åren har varit stormtäta och en mängd erfarenheter finns från att hantera stormarnas konsekvenser. READ MORE

3. 22. Identifying critical service issues in the service encounter – a first step in the development of a conceptual model for the shipping industry

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Claas Boomgaarden; [2015]
   Keywords : LSQM; Shipping Industry; Service Science; Service Dominant Logic; Relationship Marketing; PDSQ; INDSERV; SERVQUAL; Service Encounter; Service Quality; Social Sciences;

   Abstract : Title Identifying critical service issues in the service encounter – a first step in the development of a conceptual for the shipping industry Author Claas Boomgaarden Key Words Service Quality, Service Encounter, SERVQUAL, INDSERV, PDSQ, LSQM, Shipping Industry, Service Science, Service Dominant Logic, Relationship Marketing Purpose The purpose of this research is to provide a first step in the development of a conceptual model for service quality in the shipping industry. Theoretical Perspectives This study is embedded in the theoretical field of service quality. READ MORE

4. 23. The Assessment of the Customers’ Expectations and Perceptions Towards the Quality of Educational Services : the Case of Industrial Engineering and Management programme at KTH (Royal Institute of Technology)

   University essay from KTH/Industriell marknadsföring

   Author : Madeleine Kazemi; [2015]
   Keywords : Service quality; educational service; expecation; perception; gap analysis;

   Abstract : The services sector is the largest economic sector in the world. In addition, the services sector is growing relative to the rest of the economy even in the countries that are still industrialising. The services sector consists of many subsectors, e.g. READ MORE

5. 24. Customer value analysis of mass customization

   University essay from Akademin för textil, teknik och ekonomi

   Author : Kristina Martinsson; Gustav Olsson; [2015]
   Keywords : Mass customization; textile value chain; textile management; customer value analysis; customer value management;

   Abstract : Research show that customer patterns in the textile industry are changing and the degree of personalization of products is getting more important to meet personal needs and preferences. Mass customization is a strategy named to create higher customer value by customizing products through a close interaction during the design and production process, high production flexibility and efficient logistics. READ MORE

6. 25. Seasonal Employees as Brand Ambassadors? - A Bachelor Thesis about Management Strategies for Seasonal Employee Commitment and Brand Ambassadorship

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Kristina Magnusson; [2014]
   Keywords : seasonal employment; contingent employment; employee commitment; branded service encounters; brand personality; brand ambassadors; Social Sciences;

   Abstract : Today, the majority of employees in the tourism industry work under contingent and fairly insecure working conditions, among them seasonal employees. In this industry, the business of amusement parks and resort hotels is one with a high quota of seasonally hired front-line employees. READ MORE