Essays about: "lean service creation"

Showing result 6 - 10 of 11 essays containing the words lean service creation.

1. 6. Future Logistical Services from Connected Vehicles : A Case Study at Scania CV AB

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

   Author : Markus Aarflot; Pontus Jangstam; [2017]
   Keywords : Lean; Logistics; Transport Management; Supply Chain; Fleet Management System; Connected Vehicles; Big Data; Operations Research; Service Development;

   Abstract : The road based transportation operations are growing rapidly, but the current infrastructure cannot sustain the entire growth. At the same time vehicle utilisation and fill rates are low. Improved efficiency of the operations is a necessary way forward for road based transportation. READ MORE

3. 7. Exploring Lean in the Swedish Service Sector : Applicability, Success Factors and Challenges

   University essay from Högskolan i Jönköping/IHH, Företagsekonomi

   Author : Adina Kuljancic; Cecilia Khalaf; Jenny Andersson; [2016]
   Keywords : Lean; Continuous improvement; organizational culture; change management; Lean culture.;

   Abstract : Working Lean, i.e. “eliminating non-value activities from work processes by applying a robust set of performance change tools and emphasizing excellence in operations to deliver superior customer service,” has received significant attention and become a concept of interest for businesses, especially during recent years. READ MORE

4. 8. Exploring the Value-Enabling Capabilities in Cross-Functional Product Development: A Study on the Engine Development Process at Scania

   University essay from Lunds universitet/Innovation

   Author : Karin Cederberg; Therese Enarson; [2016]
   Keywords : Product development; cross-functionality; organisational learning; project management; lean; Technology and Engineering;

   Abstract : Purpose – Efficient product development is suggested as the new frontier of the manufacturing industry. This thesis investigates the value-enabling capabilities of stakeholders during product development at Scania. READ MORE

5. 9. Deciding on the price of a product/service in a start-up setting - Coping with diverse objectives, market dynamics and uncertainty

   University essay from Göteborgs universitet/Graduate School

   Author : Sveinn Þórarinsson; [2013-07-10]
   Keywords : ;

   Abstract : Despite a recent surge of interest, the subject of pricing in general has received little academic investigation (Hinterhuber, 2004) and the research is particularly lacking in the start-up and new venture creation setting. Pricing has though undeniable a large impact on the diffusion rate of a new product/service and on what type of customer segments one wants to target, subsequently effecting financial results the success of the start-up. READ MORE

6. 10. How to enhance Shareholder Value through a Customer support in the Insurance industry : A BUSINESS DRIVEN APPROACH TOWARDS MOBILE- AND SELF-SERVICE- BUSINESS INTELLIGENCE

   University essay from KTH/Industriell Management

   Author : Peter Smogner; Niklas Johnson; [2013]
   Keywords : Insurance industry; Customer Support; Call-Centre; Business Intelligence; Self-Service Business Intelligence; Mobile Business Intelligence; Shareholder Value; Value creation; Value drivers; Lean Service; Systems Thinking; Strategic Management; Operational Strategy; Outside-in thinking; Performance Management; Customer Retention; Customer Satisfaction; Service Quality.;

   Abstract : An increased competitive climate has enhanced the importance for companies to differentiate from other companies. Today, the customer support within service organizations are often disregarded as a source of value due to the focus on costs. Further, it has become more important to leverage the contact with the customer at all encounters. READ MORE