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Showing result 1 - 5 of 27 essays matching the above criteria.

  1. 1. How does Generation Z experience digital customer service? : Exploring customer trust toward chatbots in European countries.

    University essay from Umeå universitet/Företagsekonomi

    Author : Anika Oudejans; David Rezkallah Hanna; [2022]
    Keywords : chatbot; customer experience; customer trust; customer expectation; customer service.;

    Abstract : Background: The concept of the chatbot has been around for nearly 60 years. However, service providers have recently increased the integration of chatbots in distinct industries due to the growth in digitalization and advanced technology. Not only that, chatbots can support service providers in becoming more efficient and reducing overhead costs. READ MORE

  3. 2. Why Privacy Matters : Qualitative Research on the Phenomenon Sharenting

    University essay from Jönköping University/JTH, Avdelningen för datateknik och informatik

    Author : Elin Andersson; Matilda Nilsson; [2022]
    Keywords : Sharenting; Online privacy; Parents; Children; Social media;

    Abstract : Sharenting has become closely intertwined with common parenting practices. The term is produced from sharing and parenting and it refers to personal information of children published by the child's guardian on social media. READ MORE

  4. 3. Privacy for sale! : An exploratory study of personalization privacy paradox in consumers’ response to personalized advertisements on social networking sites

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Lovisa Idberg; Sofia Orfanidou; Oona Karppinen; [2021]
    Keywords : Personalization; personalization privacy paradox; social networking sites; SNS; tracking; personalized advertisements;

    Abstract : Social networking sites are channels that allow companies to appeal to their target audience through personalized advertising which has become an increasingly common way for companies to reach their target customers. Personalization is possible through the use of customer data which allows designing an advertisement based on individual consumers' preferences benefiting the consumers with more personally appealing advertisements. READ MORE

  5. 4. The Emergence of Decentralized Web in the Education Field : A Case Study on Challenges of Learning Systems based on Decentralized Learning Model

    University essay from Uppsala universitet/Informationssystem

    Author : Nitin Pal; [2020]
    Keywords : Centralized Web; Decentralized Web; blockchain in education; Social Networking Service SNS ; Learning Management System LMS ;

    Abstract : Decentralization of web is, also known as Web 3.0 or Semantic Web, is catching on quickly. Deployment of a decentralized network or system for learning purposes in an educational institution could involve the use of new cutting-edge technologies and tools behind blockchain systems and Social Networking Sites (SNS). READ MORE

  6. 5. Social Media Use in Higher Education : Students’ Perceptions of Using Facebook to Support Peer Interaction and Educational Learning

    University essay from Linnéuniversitetet/Institutionen för informatik (IK)

    Author : Marie Claire Ukwishaka; [2019]
    Keywords : Social media; Higher Education; Facebook; Peer Interaction; Educational Learning;

    Abstract : The evolution of technology has brought several benefits in the world of education and many new teaching and learning methods are being implemented. In view of social media for learning is quite modern and interesting. READ MORE