Essays about: "service in hospitality"

Showing result 11 - 15 of 36 essays containing the words service in hospitality.

1. 11. “Beyond Goods and Services": an application of the Experience Economy and Strategic Management in the Restaurant Industry : A qualitative study of restaurant professionals

   University essay from Umeå universitet/Företagsekonomi

   Author : Estelle Larrouquet; Alexia Groga-Bada; [2020]
   Keywords : ;

   Abstract : “In a world saturated with largely undifferentiated goods and services, the greatest opportunity for value creation resides in staging experiences” (Pine & Gilmore, 2011, p. ix). This observation is more than ever actual. Nowadays, organizations must face intense competition and struggle to differentiate themselves. READ MORE

3. 12. Emotional Labor in the Workplace. Sustaining smile vs. sustainable smile: a case study from Denmark

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Lisa Heim; [2020]
   Keywords : Tourism and hospitality; emotional labor; hotel service employees; hotel; service environment; work environment; social sustainability; Social Sciences;

   Abstract : Aim of the study: The aim of this study is to enhance the existing scope of emotional labor(EL) literature and broaden its reach to discussing the role of emotional labor in the workplace from a social sustainability perspective, exemplified within the context of hotel service work. It tries to identify how EL is experienced by hotel service employees and to understand how service employees perceive their contribution towards a hotel’s service delivery in order to draw a link to hotel service work as being socially sustainable. READ MORE

4. 13. How Family Influence Impacts Dynamic Capabilities for Service Innovation : A single case study in the hospitality industry

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Martina Edberg; Amanda Hammarström; [2020]
   Keywords : Family Firms; Family Influence; Socio-Emotional Wealth; Dynamic Capabilities; Service Innovation; Dynamic Capabilities for Service Innovation;

   Abstract : With technological advancements rendering customer expectations ever more sophisticated, firms must compete with increasingly complex service offerings to secure their position in the market. For firms in the hospitality industry, innovating their service offerings to cater to these changing customer demands has therefore become a prerequisite to survive. READ MORE

5. 14. Welcoming Strangers : a study about digitalized hospitality visuals of Airbnb and Couchsurfing dwellings

   University essay from Lunds universitet/Medie- och kommunikationsvetenskap; Lunds universitet/Institutionen för kommunikation och medier

   Author : Anna Puzanova; [2020]
   Keywords : tourism; hospitality; Airbnb; Couchsurfing; digital media; visual analysis; visual culture of hospitality; privacy; metaphors; viewer’s gaze; work of imagination; aestheticization; Social Sciences;

   Abstract : We live in a digitalized world where visuals are as essential to us as they have never been. Tourism and hospitality are not an exception here but rather examples of huge dependence on visual culture. READ MORE

6. 15. The concept of a smart hotel and its impact on guests’ satisfaction, privacy and the perception of the service quality

   University essay from Södertörns högskola/Turismvetenskap

   Author : Mikolaj Domanski; [2020]
   Keywords : Smart hotel; Smart technology; Internet of Things; Information Communication Technology; Service quality; Guest satisfaction;

   Abstract : Smart technology has become very extensive and popular in many areas of our lives in the last few years. Their role is to make life and activities performed by the user easier, faster, better and more interesting. Smart technology has been used for years in areas such as education, industry and transport. READ MORE