Essays about: "service in hospitality"

Showing result 16 - 20 of 36 essays containing the words service in hospitality.

  1. 16. Trust Between Customers and Hotels: Through the Expression of Trust of Customers

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Yi-Ping Liu; [2020]
    Keywords : Trust; Customer Trust; Hotel Trust; Hotel Sector; Hospitality; Tourism; Service Industry; Tripadvisor; Netnography; Social Sciences;

    Abstract : The thesis aims to explore the customers' attitude and perception about trust between customers and hotels through the expression of trust of customers. Hotels nowadays interact and build relationships with customers frequently where there are many possible terms evoking expression of trust customers. READ MORE

  3. 17. Where are you? : A qualitative investigation of self-service technology in the hotel industry

    University essay from Umeå universitet/Företagsekonomi

    Author : Sara Fredriksson; Anna Schmidt; [2019]
    Keywords : self-check-in; SST in the hotel industry; SST customer roles; attitude towards SST; value creation in SST encounters; SST co-production;

    Abstract : Throughout the last years, the service encounter has gone through drastic changes due to rapid technological developments. The research area of service marketing is therefore putting a stronger focus on the academic field of technology-infused service encounters. READ MORE

  4. 18. Analysis on Japanese Hospitality Spirit of Omotenashi: Does it Work in Other Countries? A Case of its Implementation in Indonesia

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Lombardo Osel Goantara; [2019]
    Keywords : omotenashi; omoiyari; servicescape; experiencescape; emotional labor; harmony; communication; Social Sciences;

    Abstract : 近年ではおもてなしという日本のサービス精神がますますと東南アジア国々で見られるようになった。現地にある日本会社あるいは日本の企業がこのサービス精神をもって現地に適用しようとした。目的はお客様の満足度を上昇させるためと言っても過言ではないだろう。 お客様の満足度はビジネスの長生きに必要不可欠なものの、スタッフ達の心そして彼らが感じている仕事場の雰囲気もサービスクオリティに影響があると考えられるだろう。この修士論文はおもてなしに対して東南アジア国々現地スタッフあるいは会社員の思い、そして彼らのおもてなしパフォーマンスの経験を探る。これに伴って西洋で頻繁に使用されているservicescapeとexperiencescape理論を用いて、おもてなしという日本の精神を解析する。.. READ MORE

  5. 19. Value Co-creation Practices in Brand Community of Airbnb

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Seyedmohammadali Siyasinejad; Teodor Teodosiev; [2019]
    Keywords : Brand Community; Value Co-creation; S-D Logic; Practice Theory; Airbnb;

    Abstract : Abstract Background: Value co-creation emerged at the beginning of the 21st century as a new way of understanding of value and its creation which occurs around individualized experiences of co-creation, leading to the creation of value that is exclusive to every person. In the essence of the concept of value co-creation lays the service-dominant logic of marketing. READ MORE

  6. 20. Human Resource Management Strategies in Hospitality Industry : Employees’ competence, attitude, behavior and organizational operation (management perspective)

    University essay from Högskolan Dalarna/Företagsekonomi

    Author : Elham Gheliji; [2019]
    Keywords : Hotel industry; Human resource management and strategy; Human resource practices; Employees’ skills and competences; Employees’ satisfaction; Employees’ performance; Employees’ attitude and behavior;

    Abstract : The current study demonstrates human resource strategies in hospitality industry (Hotel segment) and its impact on employee competencies and skills. The human resource management enhances employee performance and their credibility to maximize overall firm goals in hotel segment. READ MORE