Essays about: "service promptness"
Found 1 essay containing the words service promptness.
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1. Service Quality Perspective and Customer Satisfaction: : Xingya Technical Communication Company
University essay from Högskolan i Gävle/FöretagsekonomiAbstract : Aim: The purpose of this study is to investigate the evaluation and conceptualization of service quality and its interactive impacts for customer satisfaction. This study provides some positive and constructive proposal to make up the service gap ,and provides preliminary results supported by SERVQUAL model to measure the mutual interactions between service quality and customer satisfaction. READ MORE
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