Essays about: "thesis in banking service quality"

Showing result 6 - 10 of 16 essays containing the words thesis in banking service quality.

  1. 6. Future Payment Solutions in Sweden – Critical Success Factors and Scenarios from a Stakeholder Perspective

    University essay from Lunds universitet/Produktionsekonomi

    Author : Carl Bertilsson; Fredrik Hult; [2013]
    Keywords : Mobile Payments; Proximity Payments; Remote Payments; Contactless Mobile Payments; NFC; QR; Mobile Payment Standards; Digital Payment Value Chain; Technology and Engineering;

    Abstract : Mobile payments have become an increasingly hot topic due to the wide availability of smartphones and mobile internet on the Swedish market. Banks have historically enjoyed a monopoly position in payments, but have recently seen new entrants contending for a share of the market as payments go mobile. READ MORE

  3. 7. How to deliver quality service : in Swedbank AB Gävle City

    University essay from Avdelningen för ekonomi

    Author : Qian Wang; Xiao Sisi; [2011]
    Keywords : delivering quality service; HR strategy; demand and capacity; Swedbank AB Gävle City;

    Abstract : Aim: service quality is a means to improving customer satisfaction and building up an excellent and profitable company. The actual activities of delivering service in Swedbank AB Gävle City are examined in order to assess how to deliver quality service. READ MORE

  4. 8. The impact of service quality in customer satisfaction case of "One Bank"

    University essay from Institutionen för teknik och samhälle

    Author : Abu Nayam; Mohammad Rezaul Karim; [2011]
    Keywords : ;

    Abstract : The aim of this thesis is to gather more knowledge about the impact of service quality on customer satisfaction in “One bank Ltd” in Bangladesh. Nowadays the market of the serviceproviding firm is highly competitive and the expectation of the customer is increasing. READ MORE

  5. 9. The Importance of People on Delivering Service Quality :   A study in Svenska Handelsbanken of Gävle

    University essay from Institutionen för ekonomi

    Author : Duoli Chen; Minxuan Yu; [2009]
    Keywords : People; Human resource strategy; Employee; Service culture; Service quality; Bank;

    Abstract : Aim: Banks in Sweden appear extend through different distribution channels. The role of branch banking has changed to provide advisory services and sell the banks' products and service which is an approach involves the people interactions. Service employees are associated with the organization service quality and customer satisfaction. READ MORE

  6. 10. Cultural Influence on Customer Expectation to Swedish Banking Service : Study of Swedish Banking Industry

    University essay from Akademin för hållbar samhälls- och teknikutveckling

    Author : Lu Zhou; Chenyun Qiu; [2009]
    Keywords : Culture elements; service quality; customer expectation; level of acculturation; banking service;

    Abstract :       This thesis is a part of a larger collaboration between students during the spring semester of 2009. The aim was to work together in order to collect more data and allow deeper analysis in the specific area chosen by each student-group. The goal was to come up with advice for banks on how to target immigrants in Sweden. READ MORE