Essays about: "thesis in banking service quality"

Showing result 11 - 15 of 16 essays containing the words thesis in banking service quality.

  1. 11. Internal Marketing : A way to transfer brand identity to Swedbank and Forex Bank's employees

    University essay from IHH, EMM (Entrepreneurskap, Marknadsföring, Management)

    Author : Malin Hilmersson; Lena Eriksson; Emma Sjölander; [2009]
    Keywords : internal marketing; brand identity; crisis communication; internal commuication; Swedbank; Forex Bank;

    Abstract : .... READ MORE

  3. 12. Usability of GIS in banking sector : A case study of banking environment in Bangladesh

    University essay from Linköpings universitet/Institutionen för datavetenskap

    Author : Razib Masum; Palash Chandra Roy; [2008]
    Keywords : GIS; Bank Loan; Customer location; Customer service;

    Abstract :  In recent time, GIS technology has been used in banking sector. Geographical  Information System uses to make a better management in various sectors in the real life world. The GIS technology covered how to make a decision, data sourcing, data quality and used them in real time environments. READ MORE

  4. 13. An Exploration to Switching Barrier : Swedish Context

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Uttam K.c.; Mohammad Moazzam Hossain; Mohammed Khorshed Alam; [2008]
    Keywords : Satisfaction; Dissatisfaction; Loyalty; Swithiching Barrier; Banks;

    Abstract : This thesis testifies the significance of switching barriers namely inertia, investment in relationship, switching costs, availability of alternatives and service recovery in the context of Swedish consumer. Though the barriers are proved as switching barriers it shows different trend in Swedish customers. READ MORE

  5. 14. Managing Customer Services Using GIS in Banks : A Case in Chinese Competitive Environment

    University essay from Institutionen för datavetenskap

    Author : Yang Fu; [2007]
    Keywords : GIS; customer service; banks; ;

    Abstract : In recent years, Geographic information system (GIS) is becoming a useful tool for location related analysis and decision making. Linking huge data using space, as in a GIS, is a new way to help any bank understands better its data and its customers. READ MORE

  6. 15. Quality Online Banking Services

    University essay from IHH, EMM (Entrepreneurskap, Marknadsföring, Management)

    Author : Vasya Kenova; Patrik Jonasson; [2006]
    Keywords : Service quality; SERVQUAL; Online banking services; E-SQ Instrument;

    Abstract : Using an already developed model for measuring the quality of online services, the authors of this thesis have developed and later on modified a theoretical model (instrument) for measuring the quality of online banking services in particular. Using quantitative research method including the design and distribution of a questionnaire, empirical data was collected on which statistical analysis has been performed. READ MORE