Nobody Likes It, Everybody Buys It ?! - The Attitude-Behavior Gap in Fast Fashion

Abstract: Negative voices about fast fashion have become much louder in the last couple of years. Stories about sourcing, production and disposal of products became headliners in respectable newspapers and material for shocking documentaries. However, the fast fashion retailers are still expanding their territories and even new chains emerge. Observing the ongoing dialogue between the dissenting votes against fast fashion, its producers and consumers lead to the assumption that there might be a gap between young consumers’ attitude towards fast fashion and their corresponding behavior. Such a gap has been examined in many research areas before concerning for example the consumption of more ethical products, the attitude towards corporate social responsibility or health related matters. To investigate the assumed gap in fast fashion consumption further a deductive approach has been used and focus groups have been conducted which offered great insight into the opinions and beliefs of the fast fashion main target group. Multiple hypotheses have been drawn from these findings and an online questionnaire was implemented to back up those results.In order to assemble the questionnaire and analyze the results several theories regarding the forming of attitude and behavior haven been used and explained in further detail, including the Hierarchy of Effects, The Consistency Theory, The Techniques of Neutralization, The Theory of Reasoned Action and the Theory of Planned Behavior. Conclusively it can be said that young consumers do have to a certain degree a negative attitude towards fast fashion but still name it as their first shopping choice. Even though not all hypotheses which have been drawn could be fully confirmed, a gap is definitely visible between consumers’ attitude and their behavior and the reasons for it are of high interest. However precise reasons or which factors exactly interfere when the purchase decision is made discarding the concerns cannot be pointed out and only trends could be depicted. The factors forming attitude and behavior are numerous and underlay various concepts which have to receive further attention in order to solve all issues of the attitude-behavior gap in fast fashion.