Visualizing project information from the perspective of a client : How do you present information in a user friendly manner?

Abstract: The importance for businesses to adapt to the digital age should not be understated. The demand for businesses to provide its customers and clients with engaging, immersive, collaborative, and interactive products is increasing as well. User experience is a term that encapsulates these demands very well. This statement also holds true in less obvious aspects of business-customer relationships, namely in the field of project management and the relationship between the client and the provider. The question then becomes: How do you visualize and present information regarding the process and progress of a project to a client in a user friendly and interactive manner? User-centered design was the approach used to create the design solution. Five clients were interviewed, and the results of their interviews rendered in a prototype which they then tested and had evaluated. The prototype incorporate three task visualizations, supports communication and approval of design proposals, highlights when the user is required to make decisions, among other things. This design solution was deemed to adequately fulfill the users’ needs and goals, but it also had room for improvements.