Factors Affecting Business Process Management System Adoption and Diffusion

Abstract: In recent years, business process management (BPM) is a vital methodology or strategy to drive business management agilely. It is an approach that can make the organization achieve effectiveness and efficiencies through creating and ameliorating its business processes according to its business strategies, objectives, and requirements. There is no doubt that dynamic and flexible business processes are important for business stakeholders. Later, business process management systems (BPMS) are developed and designed to assist organizations to achieve their BPM goals and to coordinate business resources and information flows as a business intelligent system. Thus, BPMS plays a significant role in implementing BPM strategies for an organization. However, although BPMS has its advantages, not all cases of BPMS implementation are successful. Business stakeholders will definitely compare different systems, and they may not be eager to replace their old systems by adopting BPMS. Hence, stakeholders would consider all the factors in order to make the final decision: whether to implement BPMS or not. Some of these factors may spread the BPMS application. However, by contrast, some other factors may prevent BPMS technology from further development. Therefore, we are interested in the factors that have influence on BPMS adoption and diffusion. A questionnaire is designed to investigate this topic and the significant, moderate, and obstructive factors are concluded in the end.