Essays about: "Emotional labour"

Showing result 16 - 17 of 17 essays containing the words Emotional labour.

  1. 16. Fake it till you make it: The emotional labour of project managers

    University essay from Företagsekonomi

    Author : Katherine Zlatar; Oleksandra Lysak; [2013]
    Keywords : emotional labour; project management; emotional regulation process; emotional labour conceptual framework;

    Abstract : .... READ MORE

  3. 17. The Ancilla, the Samaritan and the Archon : Three Roles of Bureaucrats

    University essay from Fakulteten för ekonomi, kommunikation och IT

    Author : Henrik Jönson; Simon Glyssner; [2008]
    Keywords : Street-level bureaucrats; roles; opposing demands; emotional labour;

    Abstract : When speaking about service encounters, one most often speaks about encounters in the private sector and about customers. This study explores the public sector and the service encounter between street-level bureaucrats and clients as opposed to the encounter between salesmen and customers. READ MORE