Essays about: "Grönroos service quality model"

Found 1 essay containing the words Grönroos service quality model.

  1. 1. To share or not to share : Investigating the potential key qualities of a digital C2B carsharing service

    University essay from Högskolan i Halmstad/Akademin för informationsteknologi

    Author : Collins Senyemi; [2022]
    Keywords : Carsharing; quality of service; technical quality; functional quality; speculative design;

    Abstract : Compared to private car ownership, carsharing has emerged as one of the innovative ways of promoting sustainable and more environmentally friendly transportation. As a service thathas existed for decades, carsharing has evolved significantly, with the introduction of several business and service models to create value for users. READ MORE