Let them use apps : The integration and adoption of mobile enterprise applications

Abstract: The rapid increase in smartphone usage has led enterprises to start adapting their internal systems for use with smartphones; so called mobile enterprise applications. Previous research show that these mobile applications can increase the efficiency, satisfaction and productivity of a company's workforce. Developing and deploying the applications is far from trivial, and companies have struggled to fully adopt enterprise mobility. This paper gives a detailed description of the development and implementation of two smartphone applications for internal use at two companies. Through two case studies consisting of an app analysis and interviews with key stakeholders, the research presented focuses on addressing the research question: how do new smartphone applications fit into existing systems to provide added value to companies? The results show that even though the apps developed are simple in their functionality, the fact that they are used on mobile devices makes them valuable in itself. From the companies’ perspectives, availability and connectivity were the two most important aspects of the applications - they provided easy access to company information. Developmental obstacles were also identified, most notably how to integrate the apps with the different internal systems already in place. The usefulness of mobile enterprise applications is discussed, and guidelines for future stakeholders and developers are suggested to make transformations into mobile enterprises easier.