Essays about: "CUSTOMER CARE thesis"

Showing result 1 - 5 of 32 essays containing the words CUSTOMER CARE thesis.

  1. 1. Servitization in the Car Industry: A Case Study of the concept Care by Volvo

    University essay from Göteborgs universitet/Graduate School

    Author : Rebecca Kjellberg; Erica Lagerkvist; [2018-08-02]
    Keywords : Servitization; Servitization in the car industry; Servitization in manufacturing industries; Servitization and Customers; Subscription; Service and Value Adding activities;

    Abstract : MSc in Innovation and Industrial Management.... READ MORE

  2. 2. How do literature and start-up companies think about the decision making process regarding product architecture and product variety in early design phase? - A case study

    University essay from Göteborgs universitet/Graduate School

    Author : Alexandra Zou; [2018-08-02]
    Keywords : product architecture; product variety; decision; start-up;

    Abstract : MSc in Innovation and Industrial Management.... READ MORE

  3. 3. Value creation through digital solutions in the energy industry : A case study at Skellefteå Kraft AB

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle; Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Christoffer Alm; Gustav Dahlgren; [2018]
    Keywords : ;

    Abstract : Purpose – The purpose of this master thesis is to gain a better understanding of how value creation can be achieved with digital solutions in the energy industry. More specifically, this research aims to increase the understanding of factors that affect customer value in form of exploring the customers’ digital wants and needs. READ MORE

  4. 4. Process Improvement Strategy for Public Sector Organizations : A case study at Linköping Municipality - MoS department

    University essay from Linköpings universitet/Logistik- och kvalitetsutveckling

    Author : Deepika Dronamraju; [2018]
    Keywords : Process Improvements; Strategy; Public Sector; Municipal Organization; Municipalities; Six Sigma; Lean; Customer Orientation; Customer Satisfaction.;

    Abstract : The public-sector organizations have been in limelight for research work about the implementation of various quality management approaches with the evolution of process management ideology into this sector. The awareness among the citizens regarding their rights and demand for qualitative service has been increased which led to the focus on the quality management approaches like Six Sigma and Lean. READ MORE

  5. 5. Adopting a business model perspective for sustainable building

    University essay from Chalmers tekniska högskola/Institutionen för teknikens ekonomi och organisation

    Author : Badi Vasudev; [2017]
    Keywords : Business models; business model innovation; sustainability and sustainable development; sustainable construction and sustainable buildings;

    Abstract : The importance to sustainability in building sector become important mostly because of more energy consumption and usage of resources in construction of buildings. Business models with proper key elements for sustainable buildings has the capability to reduce the negative impact on environment and raise the economic and environmental benefits. READ MORE