Essays about: "CUSTOMER CARE thesis"

Showing result 1 - 5 of 33 essays containing the words CUSTOMER CARE thesis.

  1. 1. PSS Design in Practice - How a Choice Experiment Can Help Configuring a New Subscription Offer. The Case of Care by Volvo’s Used Car Subscription Offer

    University essay from Göteborgs universitet/Graduate School

    Author : Fabian Perktold; Moritz von Raczeck; [2019-07-09]
    Keywords : PSS Design; PSS Configuration; Servitization; Car Subscription; DCA; Discrete Choice Experiment; Choice-Based Conjoint; Customer Preferences; WTP;

    Abstract : Background and Purpose The automotive industry is facing huge challenges as the perception and utilization of cars is changing. As a result, many automotive companies are increasingly moving away from solely selling cars and starting to offer bundles of products and services (PSS) instead. READ MORE

  2. 2. Tool unit designed for equine dentistry

    University essay from Högskolan i Jönköping/JTH, Industridesign

    Author : Sara Rosén; [2019]
    Keywords : Industrial design; Design; Design research; User observation; Equine dentistry; Definition of components.;

    Abstract : Most people have experienced toothache and know how much it effects the health. It hurts to eat, it ́s hard to sleep and sometimes a small gesture as a smile is avoided because it pains to much. Of course animals have the same issue and feel pain but they can’t tell us how they feel, instead we have to look for signs from their behavior. READ MORE

  3. 3. Servitization in the Car Industry: A Case Study of the concept Care by Volvo

    University essay from Göteborgs universitet/Graduate School

    Author : Rebecca Kjellberg; Erica Lagerkvist; [2018-08-02]
    Keywords : Servitization; Servitization in the car industry; Servitization in manufacturing industries; Servitization and Customers; Subscription; Service and Value Adding activities;

    Abstract : MSc in Innovation and Industrial Management.... READ MORE

  4. 4. How do literature and start-up companies think about the decision making process regarding product architecture and product variety in early design phase? - A case study

    University essay from Göteborgs universitet/Graduate School

    Author : Alexandra Zou; [2018-08-02]
    Keywords : product architecture; product variety; decision; start-up;

    Abstract : MSc in Innovation and Industrial Management.... READ MORE

  5. 5. Value creation through digital solutions in the energy industry : A case study at Skellefteå Kraft AB

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle; Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Christoffer Alm; Gustav Dahlgren; [2018]
    Keywords : ;

    Abstract : Purpose – The purpose of this master thesis is to gain a better understanding of how value creation can be achieved with digital solutions in the energy industry. More specifically, this research aims to increase the understanding of factors that affect customer value in form of exploring the customers’ digital wants and needs. READ MORE