Essays about: "CUSTOMER CARE thesis"

Showing result 1 - 5 of 37 essays containing the words CUSTOMER CARE thesis.

  1. 1. Designing Virtual Reality Experiences for Elderly : A qualitative study focusing on VR suppliers operating within the elder care sector.

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF); Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Elin Bohlin; Linn Müller; [2020]
    Keywords : Virtual reality; Technology; Customer Experience; Customer value; Digital immigrants; Early and Late adopters; Digital divide; Elderly; Designing for elderly; Design process;

    Abstract : Abstract                                                    This thesis provides an in-depth research of five VR suppliers working with creating VR experiences targeted to elderly within the elder care sector in Sweden. Furthermore, a technological knowledge gap between elderly and VR technology are researched. READ MORE

  2. 2. PSS Design in Practice - How a Choice Experiment Can Help Configuring a New Subscription Offer. The Case of Care by Volvo’s Used Car Subscription Offer

    University essay from Göteborgs universitet/Graduate School

    Author : Fabian Perktold; Moritz von Raczeck; [2019-07-09]
    Keywords : PSS Design; PSS Configuration; Servitization; Car Subscription; DCA; Discrete Choice Experiment; Choice-Based Conjoint; Customer Preferences; WTP;

    Abstract : Background and Purpose The automotive industry is facing huge challenges as the perception and utilization of cars is changing. As a result, many automotive companies are increasingly moving away from solely selling cars and starting to offer bundles of products and services (PSS) instead. READ MORE

  3. 3. Server-Less Rule-Based Chatbot Using Deep Neural Network

    University essay from Uppsala universitet/Institutionen för informationsteknologi

    Author : Santhosh Kumar Nagarajan; [2019]
    Keywords : ;

    Abstract : Customer support entails multi-faceted benefits for IT businesses. Presently, the business depends upon on conventional channels like e-mail, customer care and web interface to provide customer support services. READ MORE

  4. 4. What do skin care consumers think about personalization of content, user interface or a combination of both?

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Johannes Bäckerås; [2019]
    Keywords : Personalization; Customer Satisfaction; Customer Loyalty; Optimization; Customer attitude; Personligfiering; Kundnöjdhet; Kundlojalitet; Optimering; Kunders attityd;

    Abstract : Background The cosmetic industry is growing at a fast pace and, like other industries, there are a few problems regarding e-retailing that makes it hard for customers to make optimal purchase decision. Example of problems are; the number of e-retailers increase, e-retailers’ variety of products increase, and the content is almost unlimited. READ MORE

  5. 5. Improving antibiotics handling through the use of lean methods

    University essay from Mälardalens högskola/Akademin för innovation, design och teknik

    Author : Karl Lidar; [2019]
    Keywords : Antibiotic; automation; process development;

    Abstract : With the use methods originating from lean philosophy, the thesis focuses on improving health care in the specific process of mixing antibiotics. Value stream maps will be used for describing the current state of mixing antibiotics at an infection department. READ MORE