Essays about: "CUSTOMER CARE thesis"

Showing result 1 - 5 of 38 essays containing the words CUSTOMER CARE thesis.

  1. 1. What Healthtech Companies Should Consider When Entering the UK Healthcare Market

    University essay from Lunds universitet/Innovationsteknik

    Author : Lovisa Hökstrand; Ella Björklund; [2022]
    Keywords : UK healthcare; NHS England; healthtech; internationalization; market entry; market barriers; Technology and Engineering;

    Abstract : Healthcare systems around the world are facing a multitude of challenges, mostly because of aging populations. The Covid-19 pandemic put further strain on the sector and has left many countries with a backlog of medical procedures, which further exacerbates the issues. READ MORE

  2. 2. Designing Virtual Reality Experiences for Elderly : A qualitative study focusing on VR suppliers operating within the elder care sector.

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF); Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Elin Bohlin; Linn Müller; [2020]
    Keywords : Virtual reality; Technology; Customer Experience; Customer value; Digital immigrants; Early and Late adopters; Digital divide; Elderly; Designing for elderly; Design process;

    Abstract : Abstract                                                    This thesis provides an in-depth research of five VR suppliers working with creating VR experiences targeted to elderly within the elder care sector in Sweden. Furthermore, a technological knowledge gap between elderly and VR technology are researched. READ MORE

  3. 3. PSS Design in Practice - How a Choice Experiment Can Help Configuring a New Subscription Offer. The Case of Care by Volvo’s Used Car Subscription Offer

    University essay from Göteborgs universitet/Graduate School

    Author : Fabian Perktold; Moritz von Raczeck; [2019-07-09]
    Keywords : PSS Design; PSS Configuration; Servitization; Car Subscription; DCA; Discrete Choice Experiment; Choice-Based Conjoint; Customer Preferences; WTP;

    Abstract : Background and Purpose The automotive industry is facing huge challenges as the perception and utilization of cars is changing. As a result, many automotive companies are increasingly moving away from solely selling cars and starting to offer bundles of products and services (PSS) instead. READ MORE

  4. 4. Server-Less Rule-Based Chatbot Using Deep Neural Network

    University essay from Uppsala universitet/Institutionen för informationsteknologi

    Author : Santhosh Kumar Nagarajan; [2019]
    Keywords : ;

    Abstract : Customer support entails multi-faceted benefits for IT businesses. Presently, the business depends upon on conventional channels like e-mail, customer care and web interface to provide customer support services. READ MORE

  5. 5. What do skin care consumers think about personalization of content, user interface or a combination of both?

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Johannes Bäckerås; [2019]
    Keywords : Personalization; Customer Satisfaction; Customer Loyalty; Optimization; Customer attitude; Personligfiering; Kundnöjdhet; Kundlojalitet; Optimering; Kunders attityd;

    Abstract : Background The cosmetic industry is growing at a fast pace and, like other industries, there are a few problems regarding e-retailing that makes it hard for customers to make optimal purchase decision. Example of problems are; the number of e-retailers increase, e-retailers’ variety of products increase, and the content is almost unlimited. READ MORE