Bidirectional Encoder Representations from Transformers (BERT) for Question Answering in the Telecom Domain. : Adapting a BERT-like language model to the telecom domain using the ELECTRA pre-training approach

Abstract: The Natural Language Processing (NLP) research area has seen notable advancements in recent years, one being the ELECTRA model which improves the sample efficiency of BERT pre-training by introducing a discriminative pre-training approach. Most publicly available language models are trained on general-domain datasets. Thus, research is lacking for niche domains with domain-specific vocabulary. In this paper, the process of adapting a BERT-like model to the telecom domain is investigated. For efficiency in training the model, the ELECTRA approach is selected. For measuring target- domain performance, the Question Answering (QA) downstream task within the telecom domain is used. Three domain adaption approaches are considered: (1) continued pre- training on telecom-domain text starting from a general-domain checkpoint, (2) pre-training on telecom-domain text from scratch, and (3) pre-training from scratch on a combination of general-domain and telecom-domain text. Findings indicate that approach 1 is both inexpensive and effective, as target- domain performance increases are seen already after small amounts of training, while generalizability is retained. Approach 2 shows the highest performance on the target-domain QA task by a wide margin, albeit at the expense of generalizability. Approach 3 combines the benefits of the former two by achieving good performance on QA both in the general domain and the telecom domain. At the same time, it allows for a tokenization vocabulary well-suited for both domains. In conclusion, the suitability of a given domain adaption approach is shown to depend on the available data and computational budget. Results highlight the clear benefits of domain adaption, even when the QA task is learned through behavioral fine-tuning on a general-domain QA dataset due to insufficient amounts of labeled target-domain data being available.