End User Study of an Engineering Design Tool

Abstract: [Context and Motivation] PROSIT+ Designer is a Volvo Group-developed application focused on operational development for vehicle production. Since its launch, 15 years ago, PROSIT+ Designer has not had any major revisions or updates. [Question/problem] The frustrations from end users are, as a result, piling up. The purpose of this study is to develop solutions to help solve or at least minimize these frustrations amongst the end users. This research contributes to filling a gap in the literature in the field of user satisfaction relating to engineering design tools. [Results] By conducting and analyzing interviews using thematic content analysis, common patterns, and problem areas within the application were identified and solutions to those were presented in user flows and a lo-fi prototype. [Contribution] In conclusion, performing this end-user study unveiled problems with the UI, system functionalities, and testing in PROSIT+ Designer. Whilst suggested solutions were presented, there is still more work to be done to prove that these solutions make a difference for the end-users at Volvo Group.