Essays about: "E-S-QUAL"

Found 2 essays containing the word E-S-QUAL.

1. 1. The effect of e-service quality on customer's e-satisfaction in online apparel stores : Within the Swedish context

   University essay from Jönköping University

   Author : Linnea Olofsson; Linn Andersson Karlström; [2022]
   Keywords : E-service quality; E-S-QUAL; Apparel; E-satisfaction; Online shopping; E-commerce;

   Abstract : In recent years, e-commerce has become an essential part of the global retail framework. The retail industry has undergone an essential conversion due to the rise of the Internet and the ongoing development of digitalization. READ MORE

3. 2. Service Quality Dimensions in an Online Context : -A Perspective Comparison of Service Recovery

   University essay from Ekonomihögskolan, ELNU

   Author : Josefine Persson; Amelie Claesson; [2012]
   Keywords : Service quality; service recovery; customer expectations; customer satisfaction; customer preferences; customer relationships; E-S-Qual; E-RecS-Qual; brand image; word of mouth;

   Abstract : Service quality and service recovery has been found to play a significant role in customer satisfaction and future purchase intentions. Many studies have been conducted on how to manage either the company perspective or customer perspective of these two concepts. READ MORE