Essays about: "IT Infrastructure Library ITIL ."

Showing result 1 - 5 of 6 essays containing the words IT Infrastructure Library ITIL ..

  1. 1. IT maturity self-assessment: does a quantitative survey get it right?

    University essay from Lunds universitet/Institutionen för informatik

    Author : Jacob Malmros; Jessica Eckerstein; [2015]
    Keywords : ITSM; ITIL; Maturity; Maturity assessment; CSI; Business and Economics;

    Abstract : It has become increasingly recognized that IT organizations must ensure that the IT services are aligned to the business needs and actively support them. Therefore, the internal IT service management processes are under constant improvement. READ MORE

  3. 2. Guidelines for ITIL Implementation : A Framework for IT Service Management

    University essay from Högskolan i Jönköping/IHH, Informatik

    Author : Muhammad Imran Assad; Mian Abbas Ahmad; [2015]
    Keywords : ITIL; ITSM; IT Service Management;

    Abstract : Information Technology Infrastructure Library (ITIL) is the most popular andthe influential framework for IT Service Management (ITSM). It is used for ITgovernance, management and control of IT services. It comprises of definedand best practices, developed in 1980’s by British Government Central ComputerTelecommunication Agency. READ MORE

  4. 3. An Exploratory Study on the Relationship between Software Management and IT Service Management

    University essay from Blekinge Tekniska Högskola/Sektionen för datavetenskap och kommunikation

    Author : Selvakumar Ramachandran; Lavanya Santapoor; [2011]
    Keywords : IT Infrastructure Library ITIL V3; ISO IEC 12207; Software Engineering Processes; IT Service Management ITSM ; Software Engineering Methodologies; Software Management;

    Abstract : Aims and Objectives: Information Technology (IT) service management has gained importance in the recent years. A service is a means of delivering value to the customers by facilitating outcomes, which customers want to achieve without ownership of the specific costs and risks. READ MORE

  5. 4. An IT Service Taxonomy for Elaborating IT Service Catalog

    University essay from Blekinge Tekniska Högskola/Sektionen för datavetenskap och kommunikation

    Author : Md Forhad Rabbi; [2009]
    Keywords : : IT Service Taxonomy ITST ; IT Service Management ITSM ; Service Level Management SLM ; IT Infrastructure Library ITIL .;

    Abstract : In this thesis, I, as the author, have tried to propose a methodology for establishing IT service taxonomy in order to elaborate IT service portfolio and IT service catalog. As a core part of my thesis, IT service taxonomy has been discussed to manage IT services in an efficient way in the small and medium sized enterprises The small and medium sized enterprises can use the categories and sub categories of this taxonomy to define their service catalog and portfolio. READ MORE

  6. 5. How can ITIL influence IT outsourcing

    University essay from IHH, Informatik

    Author : Jalal Nehme; Marcus Persson; Shahrouz Lahiji; [2009]
    Keywords : Outsourcing; Service management; Information Technology Infrastructure Library; ITIL;

    Abstract : The purpose of this thesis is to examine the impact of best practices framework like In- formation Technology Infrastructure Library (ITIL) on IT outsourcing implementation. This thesis will examine the research question: “What are ITIL’s effects on IT Outsourcing implementation?” The goal is to find out whether ITIL is applicable in IT outsourcing project, and if it has a positive or negative impact on it. READ MORE