Essays about: "Internet customer satisfaction"

Showing result 6 - 10 of 42 essays containing the words Internet customer satisfaction.

1. 6. Online shopping in different cultures and levels of technologies in relation to Customer Satisfaction: Accra (Ghana) and Stockholm (Sweden).

   University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

   Author : Muhammad Sorower Alam; Kwaku Mensah Gavor; [2020]
   Keywords : Customer satisfaction; Online shopping; Culture and Technology; Stockholm; Accra;

   Abstract : Background: This study examines online shopping in different cultures and technologies in relation to customer satisfaction in Stockholm and Accra; a developed city with a developing city respectively. In recent times, the use of the internet has rapidly increased around the globe and with it emerged online shopping as a means employed by which business organizations and individual sellers and service providers to maximize growth. READ MORE

3. 7. Customer’s perceptions in Last-mile delivery service

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Ngoc Anh Trinh; [2019]
   Keywords : Last-mile delivery; logistics service quality; perceived value; satisfaction; loyalty; hierarchical construct.; Social Sciences;

   Abstract : Purpose – Increasingly, last mile logistics is driven by customer-oriented strategies that requires better understanding of customers’ perceptions. This thesis views last-mile delivery as a service and aims to examine the relation of logistics service quality and other constructs used in service management literature to measure customers’ perception. READ MORE

4. 8. Why do we purchase from e-retailers? : An explanatory study of the e-loyalty antecedents impact on consumers purchase intentions on the e-commerce market.

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Elin Jonsson; Petronella Källström; Emma Wallander; [2019]
   Keywords : e-commerce; e-loyalty; e-trust; e-satisfaction; perceived value; e-retailers; e-commerce market; purchase intentions.;

   Abstract : Background: The e-commerce market has developed and it has become the new marketplace for current manufacturing and service industries. Customers’ behavior on the e-commerce market are changing with this Internet development and the competition is increasing. READ MORE

5. 9. Factors Influencing the E-commerce Purchase Process of Big High Involvement Products

   University essay from KTH/Industriell Management

   Author : ERICA DRAGON; JOHANNA TAFLIN; [2018]
   Keywords : ;

   Abstract : E-commerce is growing and has grown considerably during the last two decades. It is also growing within product segments previously believed to be hard to sell over the internet, such as big high involvement products and this is calling for an exploration of the e-commerce purchase process for this product segment. READ MORE

6. 10. The One- or Two- Way Route? : A quantitative study on the effects of one-way and two-way marketing communication on brand loyalty among members of loyalty programs in the beauty industry.

   University essay from Umeå universitet/Handelshögskolan vid Umeå universitet (USBE)

   Author : Linnea Olsson; [2018]
   Keywords : Marketing Communication;

   Abstract : Marketing communication has been a widely researched area throughout recent years, due to the emergence of the internet. The different marketing communication channels used by customer loyalty programs in order to reach members efficiently, must be adapted to fit the consumer’s demand in order to deliver the message of the marketing actions. READ MORE