Essays about: "Internet customer satisfaction"

Showing result 21 - 25 of 42 essays containing the words Internet customer satisfaction.

1. 21. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Richard Selassie Bebli; [2012]
   Keywords : Service quality and customer satisfaction.;

   Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE

3. 22. Requirement analysis of international wholesale telecommunications for Carrier Ethernet services

   University essay from KTH/Kommunikationssystem, CoS

   Author : Ekaterina Garbaruk; [2012]
   Keywords : Carrier Ethernet; requirements; standardization bodies; service providers; customers; Carrier Ethernet; krav; standardiseringsorgan; telekommunikations företag; kunder;

   Abstract : The development of Internet applications, as well as new technologies to provide Internet access to users, has caused a massive increase in the amount of data traffic in networks and the need of cost-efficient solutions for various networks. This motivated the development of such technologies as Internet Protocol (IP) and Ethernet. READ MORE

4. 23. Making the customer the co-producer : A critical incident study on customer satisfaction and self-service channel choice in commercial air travel

   University essay from Fakulteten för ekonomi, kommunikation och IT

   Author : Henrik Huotari; [2012]
   Keywords : self-service technologies; customer satisfaction; SST; self-service channels; SAS; service design; self-service; customer co-production; adoption; self-service options;

   Abstract : This thesis is based on a case study of an airline’s (Scandinavian Airlines (SAS)) customers’ views on self-service technologies for check-in; mobile check-in, internet check-in, and machine (kiosk) check-in. The first aim of the paper was to find sources of satisfaction and dissatisfaction in the airline industry. READ MORE

5. 24. Application of ICT in the Swedish Hopsitality & Tourism Industry : a study of viral marketing and word- of -mouth marketing concepts in relation to CRM

   University essay from Avdelningen för ekonomi

   Author : Nilnta Elpida Morais; Joyce Mhando; [2012]
   Keywords : viral marketing; electronic word of mouth; word of mouth; customer relationship management; customer satisfaction;

   Abstract : Aim: The Internet has provided a medium for word of mouth and its electronic extension, also known as viral marketing. In the hospitality and tourism industry, use of the internet has caused drastic changes. READ MORE

6. 25. Customer satisfaction in E-Commerce : A case study of China and Bangladesh

   University essay from Institutionen för ekonomi och it

   Author : Habibur Rahman; Han Lili; [2011]
   Keywords : E-commerce; E-commerce Customer Satisfaction;

   Abstract : As information technology and the popularity of Internet technology and in-depth applications, e-commerce is at unprecedented pace. People become more and more the focus of attention. At present, relatively fast development of e-commerce activities are online sales, online promotions, and online services. READ MORE