Essays about: "Internet customer satisfaction"

Showing result 11 - 15 of 42 essays containing the words Internet customer satisfaction.

  1. 11. Correlations between the Net Promoter Score Subgroups and Video Streaming Quality

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Johanna Gustafsson; [2018]
    Keywords : Net Promoter Score; NPS; video-on-demand; live streams; user satisfaction; Z-score; video streaming quality; quality of experience; Net Promoter Score; NPS; video-on-demand; livestreams; kundnöjdhet; Z-test; videostreamingkvalitet;

    Abstract : The video streaming business has grown substantially during the last decades. To optimize the user experience in video streaming, it is important to know how the user satisfaction relates to the technical qualities for the video streaming services, such as bufferings and startup times. READ MORE

  3. 12. Does electronic customer relationship management affect customer satisfaction and trust?

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : Hoang Chau Lam; Qiuyun Li; [2017]
    Keywords : E-CRM; live chat system; e-service quality; customer satisfaction; trust;

    Abstract : Aim: This paper aims to explore and to understand how the E-CRM affects customer satisfaction and trust from customer perspectives in electronic commerce. Method: The research is an exploratory and qualitative study. READ MORE

  4. 13. Customer Satisfaction in the Higher Education Industry

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Ann-Christin Fischer; Punyasooree Suwunphong; [2015]
    Keywords : customer satisfaction; service quality; service marketing; international stu- dents; higher education; culture shock; Mathematics and Statistics;

    Abstract : Abstract Introduction: Understanding customer satisfaction is a central objective of organiza- tions. Besides, satisfaction is an indicator of how customers perceive the quality of an offered product or service. READ MORE

  5. 14. Diffusion of innovations within the online environment – investigating the Internet’s effect on diffusion of innovations.

    University essay from Lunds universitet/Produktionsekonomi

    Author : Marcus Nilsson; [2015]
    Keywords : Technology and Engineering;

    Abstract : Background Today’s diffusion of innovation theories are primarily based on the studies conducted up until 1991, which means that they have not taken the new Internet economies into consideration. When considering the enormous impact the Internet has had since its introduction, it stands to reason that there has also been an impact on how innovations diffuse in the marketplace. READ MORE

  6. 15. The link between consumer perception and satisfaction : A comparative study of shopping malls and city centres 

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Isabelle Lundmark; Joanna Mainaud; Katarina Sjögren; [2014]
    Keywords : Perception; Consumer Customer satisfaction; Choice and Store variety; Convenience; Facilities; Social; Service Quality; Atmosphere;

    Abstract : Background: It is a known phenomenon that when external shopping malls arise next to cities the business of the city centres can be affected. This situation occurs since many years and in various places in the world, even Sweden. READ MORE