Essays about: "Kabir Md. Hussain"

Found 1 essay containing the words Kabir Md. Hussain.

  1. 1. Service Quality : Expectations, perceptions and satisfaction about Service Quality at Destination Gotland - A case study

    University essay from Institutionen för humaniora och samhällsvetenskap

    Author : Therese Carlsson; Kabir Md. Hussain; [2010]
    Keywords : Service quality; customer satisfaction; expectations; perceptions; case-study; SERVQUAL; Destination Gotland.;

    Abstract : This thesis is discussing and analysing expectations and perceptions about service quality in Destination Gotland. The aim is to analyze and research about the role of service quality for creating customer satisfaction and we want to find out the gap between expectations and perceptions through the customers point of view. READ MORE