Essays about: "Prepayment"

Found 1 essay containing the word Prepayment.

  1. 1. Customer Service Quality in Ethiopian Electric Power Corporation (EEPCO) : Prepayment Customer Service

    University essay from Företagsekonomiska institutionen

    Author : Seyoum Akele; [2012]
    Keywords : Customer Service Quality; SERVQUAL; Prepayment; EEPCO; Relationship Marketing; Customer Behavior;

    Abstract : Ethiopian Electric Power Corporation (EEPCO), state owned monopoly that generates, transmits, and distributes and sales electric power nationwide, has been undergoing various continued utility management practices. One of the major improvements, as part of the transformation, was the introduction of Prepayment (Metering) System, over that of the conventional metering service, which had been forcing the Corporation to follow lengthy service processes, in order to support the realization of its long term strategic vision of providing quality electric service and being competitive in an energy export. READ MORE