Essays about: "Service Encounter"

Showing result 16 - 20 of 72 essays containing the words Service Encounter.

  1. 16. HONOR-RELATED VIOLENCE AND OPPRESSION IN CHILD CARE INVESTIGATIONS : A qualitative study of the challenges and possibilities faced by social services when investigating honor related violence

    University essay from Mälardalens högskola/Akademin för hälsa, vård och välfärd

    Author : Amina Delibasic; [2021]
    Keywords : Honor-related violence; domestic violence; child abuse; social service;

    Abstract : This Master’s project aims to explore the challenges and possibilities the social services encounter when investigating honor related violence in childcare investigations. Furthermore, the project is investigating social workers’ perceptions and experiences of honor related violence (HRV) and if that aspect of violence makes any difference to the investigation of child abuse. READ MORE

  3. 17. Design for obsolete devices. : Exploring the marginalization of users of obsolete devices regarding the Swedish public services’ digitalization.

    University essay from Malmö universitet/Institutionen för konst, kultur och kommunikation (K3)

    Author : Anaëlle Beignon; [2021]
    Keywords : Obsolescence; obsolete; phone; innovation; public services; accessibility; digital divide; service design; technology;

    Abstract : This thesis project addresses the obsolescence of technology through the lens of accessibility to public services. It explores the processes by which electronic devices age in regards to a technological normativity that marginalizes owners of obsolete devices. READ MORE

  4. 18. The Right Bricks for a World of Clicks - How the role of the physical fashion store is shifting in an increasingly digitalized market.

    University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Vasileios Dimopoulos; Velitchko Velichkov; [2021]
    Keywords : Retail; Digitalization; Fashion; Omnichannel; Showrooming Webrooming;

    Abstract : Over the past decades, digitalization and e-commerce have transformed the retailing industry. Some sectors have seen it render the brick and mortar store all but obsolete; in others, it creates new opportunities for cross-channel synergies. READ MORE

  5. 19. How do startups prevent encountering the funding gap?

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Aatu Keränen; Narmin Nasibli; [2020]
    Keywords : Funding gap; Financial gap; Valley of Death; Entrepreneurial finance; Business and Economics;

    Abstract : Purpose – This paper aims to address the issue with securing finance in the funding gap that has negative effects on the entrepreneurial eco system as a whole since many business ideas never gets commercialized into the market. Furthermore, we seek to contribute to existing research and increase the chances for the entrepreneur to succeed in terms of commercializing their service or product. READ MORE

  6. 20. May AI help you? A quantitative study investigating a potential means to overcome the disclosure paradox of chatbots in the service encounter

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning; Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Cornelia Koziczynska; Matilda Björklund; [2020]
    Keywords : trust; perceived competence; disclosure paradox; chatbot attitude; competence signal;

    Abstract : The use of artificial intelligence solutions such as chatbots in service encounters is gaining in popularity due to the potential efficiency gains from automating routine interactions. However, the desired benefits are dependent on the identity of the virtual service agent not being disclosed, as customers who know that they are interacting with a chatbot perceive it to be less competent and trustworthy, eliminating all efficiency gains. READ MORE