Essays about: "Service Failure"

Showing result 16 - 20 of 158 essays containing the words Service Failure.

  1. 16. "Dissatisfaction in Consumers" : A qualitative study on Word of Mouth and how it affects consumer complaints and repurchase intention, in fast food chains

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Rasmus Nilsson; Rawan Abdulraham; [2022]
    Keywords : Word of Mouth; Repurchase Intention; Consumer Complaints; Negative Word of Mouth; Positive Word of Mouth; WoM; Dissatisfaction; Satisfaction; Core Service Failure;

    Abstract : Word of mouth has been considered a big factor for why brands do not need to make excessive marketing efforts, due to consumers recommending their products or services to other consumers through WoM. Given this thesis explores the relationship between WoM, complaints and repurchase intentions of consumers when it comes to fast-food restaurants, the WoM mostly is that of a negative aspect. READ MORE

  3. 17. Adaptive Systems to Reduce the Material Cost of Structures

    University essay from Lunds universitet/Byggnadsmekanik; Lunds universitet/Institutionen för byggvetenskaper

    Author : Erik Lundin; [2022]
    Keywords : Adaptive; structure; material economy.; Technology and Engineering;

    Abstract : Adaptive structures adapt to the changing circumstances in their environment using sensors and actuators, they may for example change their shape to be optimised for a specific load case when that load case is present. The building industry need to reduce its climate impact, low-carbon solutions are in demand. READ MORE

  4. 18. Secure and Privacy-Preserving Decentralized Wi-Fi Aware Service Discovery Architecture

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Jiahao Wang; [2022]
    Keywords : Wi-Fi Aware; Secure Service Discovery; Bloom Filter; TESLA; Client Puzzle; Wi-Fi Aware; Säker Serviceupptäckt; Bloom Filter; TESLA; Klient Pussel;

    Abstract : In modern Mobile Ad hoc Networks (MANETs), service discovery is a major component for mobile devices to exchange data and find available services. However, service discovery architectures developed and adopted by the industry either are not appropriate for MANETs or cannot provide security and privacy protection to clients. READ MORE

  5. 19. Reaching the Service Recovery Paradox : Using the Anchoring Effect to Reduce Required Monetary Compensation

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : Jesper Björkman; Nathalie Kron; [2022]
    Keywords : service failure; service recovery; service recovery paradox SRP ; anchoring effect; cognitive bias;

    Abstract : Aim: When service failures occur, companies must use service recovery actions to recover customer satisfaction. The service recovery paradox refers to the paradox which occurs when a customer is more satisfied after successful service recovery, than they would have been if no failure had occurred. READ MORE

  6. 20. Developement of a numeric tool for fatigue life evaluation of the regulating mechanism in Kaplan runners

    University essay from Luleå tekniska universitet/Institutionen för teknikvetenskap och matematik

    Author : Emil Treitler; [2022]
    Keywords : Fatigue; Kaplan; Hydropower; Turbine;

    Abstract : Kaplan turbines are a type of hydropower turbine with adjustable runner blades. This allows the turbine to alter its power output while maintaining a relatively high efficiency over a wide range of power levels. But these frequent blade angel adjustments exposes the turbines internal mechanism to wear and the possibility of fatigue failure. READ MORE