Essays about: "customer satisfaction questionnaire about online shopping"

Found 4 essays containing the words customer satisfaction questionnaire about online shopping.

1. 1. Usability in M-commerce : Critical factors to consider when adapting m-commerce

   University essay from Högskolan i Borås/Akademin för bibliotek, information, pedagogik och IT

   Author : Aida Licina; Hannah Radtke; Charlotte Johansson; [2018]
   Keywords : E-commerce; M-commerce; M-commerce in Sweden; Usability; Mobile devices; Critical usability factors in m-commerce;

   Abstract : The electronic commerce is a phenomenon that has developed rapidly during recent years and has come to take larger part in the everyday life. The act of buying and selling products online is referred to as electronic commerce and today, this phenomenon is starting to take more space within the mobile devices which is called mobile commerce. READ MORE

3. 2. Online customer experience, satisfaction and repurchase intention for online clothing retailing

   University essay from Göteborgs universitet/Graduate School

   Author : Johanna Nilsson; Olle Wall; [2017-06-30]
   Keywords : Online shopping; Online Customer Experience; Clothing retailing; Satisfaction; Repurchase intention; Fulfillment reliability;

   Abstract : Purpose – The purpose of this study is to describe and analyze the factors of online customer experience and test their effect on satisfaction in an online clothing retailing context. Additionally, the purpose is test the relationship between satisfaction and repurchase intention within this context. READ MORE

4. 3. Customer Loyalty of Amazon : how to build a long lasting relationship?

   University essay from Avdelningen för ekonomi

   Author : Zhouni Aihie Lin; Shiying Yan; [2012]
   Keywords : Customer loyalty; Customer relationship; Satisfaction; Services; Online shopping website;

   Abstract : Aim: The purpose of the study is to do the research that under the e-commerce business model, the impact factors of customer loyalty in an online shopping environment, how to improve the customer loyalty and how to build a long lasting customer relationship. Design/Methodology/approach: Through to the questionnaire survey research, design and collect sample data, combine with the Amazon Company’s current operating mode and the theoretical, and also got the second data. READ MORE

5. 4. 'Online Shopping’ Customer Satisfaction and Loyalty in Norway

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Pervaiz Ali and Sudha Sankaran; [2010]
   Keywords : Online shopping; Customer satisfaction; Loyalty; E-commerce; Norway;

   Abstract : The primary goal of this research is to analyze the customer satisfaction and loyalty of the online customers in Norway. The theoretical framework discusses in brief about the effects of customer loyalty and retention on customer satisfaction. READ MORE