Essays about: "customer service application"
Showing result 1 - 5 of 118 essays containing the words customer service application.
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1. Predicting user churn using temporal information : Early detection of churning users with machine learning using log-level data from a MedTech application
University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)Abstract : User retention is a critical aspect of any business or service. Churn is the continuous loss of active users. A low churn rate enables companies to focus more resources on providing better services in contrast to recruiting new users. READ MORE
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2. AI/ML Development for RAN Applications : Deep Learning in Log Event Prediction
University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)Abstract : Since many log tracing application and diagnostic commands are now available on nodes at base station, event log can easily be collected, parsed and structured for network performance analysis. In order to improve In Service Performance of customer network, a sequential machine learning model can be trained, test, and deployed on each node to learn from the past events to predict future crashes or a failure. READ MORE
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3. Teamwork makes the Theme work : A qualitative study on theming and performative labour as a differentiation strategy on SME Cafés in Sweden
University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)Abstract : Servicescape is a physical setting where the performance, delivery and consumption are exchanged within a service marketplace. It includes sensory components, such as the theme of the place that has a high impact on customer perceptions and purchasing decisions and providing them with extraordinary experiences (Pine and Gilmore, 1999; Zeithaml, Bitner and Gremler, 2009). READ MORE
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4. Improving the accessibility of API documentation for non-technical users
University essay from Linnéuniversitetet/Institutionen för datavetenskap och medieteknik (DM)Abstract : Software documentation is one of the most important aspects of the software development process, as it allows the transfer of knowledge between individuals, regardless of their background and their technical knowledge. In particular, Application Programming Interfaces provide the basic structure for the communication and integration between different software systems. READ MORE
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5. Bot or not : A customer’s perspective of customer service chatbots and human customer service representatives in E-commerce
University essay from Uppsala universitet/Institutionen för informatik och mediaAbstract : Chatbots are increasing in popularity, both as a valuable tool for commercial purposes but also as an area of academic research. It has been successfully applied in multiple application areas such as healthcare, education, customer service and work support. READ MORE