Essays about: "impact of transportation on customer satisfaction"

Found 5 essays containing the words impact of transportation on customer satisfaction.

1. 1. Logistikoptimering med 3PL-Integration

   University essay from Högskolan Väst/Institutionen för ingenjörsvetenskap

   Author : Adam M. Seraj; [2024]
   Keywords : Logistics Optimization; Cost-effectiveness; Third-party Logistics; Economic Analysis; Logistikoptimering; Kostnadseffektivitet; Tredjepartslogistik; Ekonomisk analys;

   Abstract :  Bakgrund – Essity, en framstående aktör inom hygien- och hälsobranschen, står inför utmaningar gällande logistikflödet för konsumentprodukter från produktionsanläggningen i Lilla Edet till kunder i Danmark. Den nuvarande logistikprocessen involverar intern transport med egna lastbilar till externa lager. READ MORE

3. 2. Energy in the Transportation System - A comparison of charging infrastructure scenarios

   University essay from Lunds universitet/Industriell elektroteknik och automation

   Author : Judith Lai Jakobsson; [2023]
   Keywords : Charging infrastructure; road transport electrification; battery capacity need; electric vehicles; Technology and Engineering;

   Abstract : A functioning charging infrastructure is crucial for achieving full-scale national electrification within the transport sector. The system is likely to consist of different charging technologies, all with the main objective of providing efficient energy replenishment services. READ MORE

4. 3. The effectiveness of servqual in measuring service quality and the impact of technology on customer satisfaction

   University essay from Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT

   Author : Andrey Mikhailov; Kungaba Cedric Pefok; [2010]
   Keywords : SERVQUAL; service quality; customer satisfaction; technology; self-service; coproduction; cocreation; service dominant logic; public transportation; customer complaints;

   Abstract : Service quality and customer satisfaction are becoming increasingly important in today‟s business environment which is characterised by fierce competition between the service providers. In this regard it is very imperative that companies assess themselves by measuring service quality. READ MORE

5. 4. The pattern of customer complaint behaviour in public transportation :  

   University essay from Fakulteten för ekonomi, kommunikation och IT

   Author : Andrey Mikhailov; Kungaba Cedric Pefok; Adnan Yousaf; [2009]
   Keywords : customer complaint behaviour; customer complaint; pattern of customer complaint; public transportation; service dominant logic; barriers to complaint; service quality; public transportation;

   Abstract : Service providers must understand that they have to provide customer-perceived value, if they want to stay in business. One of the best ways to determine customer-perceived value is to encourage customer complaint. This will make it easier to identify areas of the service process which the consumer believes must be improved. READ MORE

6. 5. How to face the future? : A model for scenario planning at VLC

   University essay from Institutionen för ekonomisk och industriell utveckling

   Author : Matilda Karlsson; Karin Leander; [2007]
   Keywords : tpl; scenarioplanering; scenario planning; modell; model; future; framtid; scenario;

   Abstract : In this report a model for logistics activities at Volvo Logistics Corporation, VLC, in the future has been constructed. The study is part of a project called Vision 2015 & Beyond, which started in the beginning of 2006, and focuses on what changes in the business environment that VLC as a TPL provider faces in the future. READ MORE