Essays about: "kano model"

Showing result 11 - 15 of 35 essays containing the words kano model.

  1. 11. Literature Review of the Kano Model : Development Over Time (1984-2016)

    University essay from

    Author : Matthias Lebherz; Jonathan Hartmann; [2017]
    Keywords : ;

    Abstract : .... READ MORE

  3. 12. A study based on Kano model to improve satisfaction of students at university libraries in Sweden

    University essay from

    Author : Peter Verhoeven; Nana Sha; [2017]
    Keywords : Kano Model; LibQUAL TM; University libraries; satisfaction;

    Abstract : This paper designed the questionnaire for the case and combines the Kano Model with the LibQUAL+TM model to understand the students’ perception and expectation of the library service quality in Sweden. Also, find a specific way to improve the satisfaction of the students. .. READ MORE

  4. 13. Improvement of customer's satisfaction in aviation industries

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Arnaud MOULIN; [2017]
    Keywords : Kano Model; Aviation industries; Customer satisfaction;

    Abstract : This aim of our scientific article is analysing how aviation industries can improve their customer’s satisfaction based on Kano Model. In fact, we noted in this article that there is no interaction found between « attractive » and « one dimensional » attributes. READ MORE

  5. 14. The Importance of Target Audience Selection for Kano Model Effectiveness : A Case Study of Klarna Group

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : David Petrovski; Joao Pedro Pestana; [2017]
    Keywords : Kano Model; Target Audience; Segmentation; Market Research; Klarna; Online Payment Industry;

    Abstract : The Kano model is a technique for a better understanding of the customers’ requirements, thus increasing the customers’ satisfaction. The process of identifying the customers’ requirements and increasing the customers’ satisfaction, by improving the offerings, is costly for the companies. READ MORE

  6. 15. THE NEEDS AND CHALLENGES OF ADOPTING BUSINESS INTELLIGENCE FOR SMALL AND MEDIUM-SIZED ENTERPRISE (SME)

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Rasmey Heang; [2017]
    Keywords : Business Intelligence; SME; KANO Model;

    Abstract : Nowadays, managing business performance is becoming a relatively difficult and complex process for managers since it is undertaking major change both in research and practice. With the growing global interest in Business intelligence (BI), it has also been identified as an important role for small and medium-sized enterprises (SMEs) to satisfy their customer’s needs by analyzing through BI system. READ MORE