Essays about: "kano model"

Showing result 16 - 20 of 35 essays containing the words kano model.

  1. 16. How the customer satisfaction in function of the Kano Model is used to have a better competitive advantage within the car industry?

    University essay from Högskolan i Halmstad

    Author : Hugo BENTZ; [2017]
    Keywords : Kano model; car industry; customer satisfaction; competitive advantage;

    Abstract : This article has as objective, to show and analyzing how the customer satisfaction in function of the Kano Model is used to take a competitive advantage within the car industry. Some results show that the impact of the customer satisfaction surveys account for 8 to 10% of the turnover of the major European car companies. READ MORE

  3. 17. Kano model applied to low-cost airlines

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Aitziber Santesteban; [2017]
    Keywords : ;

    Abstract : .... READ MORE

  4. 18. How the customer satisfaction in function of the Kano model is used to have a better competitive advantage

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Sophian Gauzelin; [2017]
    Keywords : Kano model; car industry; customer satisfaction; competitive advantage;

    Abstract : This article has as objective, to show and analyzing how the customer satisfaction in function of the Kano Model is used to take a competitive advantage within the car industry. Some results show that the impact of the customer satisfaction surveys account for 8 to 10% of the turnover of the major European car companies. READ MORE

  5. 19. Mobile payment analysed from the aspects of Kano model

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Krisztina Kodó; Isabel Hahn; [2017]
    Keywords : Kano Model; Customer Satisfaction; Mobile Payment; Customer Requirements; Product Attributes;

    Abstract : By applying the Kano Model on mobile payment, the paper aims at giving an overview on thebasic, performance and excitement requirements that affect customer satisfaction. In this paper,mobile payment customer requirements are compared to former research conducted onpayment methods in general. READ MORE

  6. 20. A Review of the Kano model : A Case Study on Online Travel Agencies

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Thanh Huong Le; Malin Karlsson; [2017]
    Keywords : Kano model; IPA; OTA; Online Travel Agencies; SLEPT; customer satisfaction;

    Abstract : The e-commerce has increased over the last decades, and this have indicated a change in the booking behaviour within tourism. The change within the tourism business is almost completed to go from offline to online services. This has developed a new form of companies; the online travel agencies (OTAs). READ MORE