Essays about: "service quality expectations"

Showing result 11 - 15 of 93 essays containing the words service quality expectations.

1. 11. Service Quality effect on Customer Satisfaction and Word of Mouth

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

   Author : Gustav Andersson; Carl Ingemarsson; [2022]
   Keywords : Service quality; Customer satisfaction; Word of Mouth; SERVQUAL; Disconfirmation theory; Grocery retail industry; Tjänstekvalitet; Kundnöjdhet; Word of Mouth; SERVQUAL; Disconfirmation theory; dagligvaruhandel;

   Abstract : This study has investigated the effect of service quality on customer satisfaction and Word of Mouth in the grocery retail industry. The purpose of the study was to measure the dimensions of service quality and see its effect on customer satisfaction and Word of Mouth. READ MORE

3. 12. Evaluation of Natural Language Processing and Machine Learning Tools for the Automation of the Customer Service Task

   University essay from Uppsala universitet/Institutionen för informationsteknologi

   Author : Elena Filonova; [2022]
   Keywords : ;

   Abstract : Customer service is an integral part of every modern company. Nowadays, almost any company can offer their customers extended means of communication, which considerably change customers’ concept of speed and convenience, resulting in higher expectations of the quality of the delivered customer service. READ MORE

4. 13. What is school food service quality? (part 1) : exploring perceptions of service quality among children and food service professionals in Sweden

   University essay from Högskolan Kristianstad/Fakulteten för naturvetenskap

   Author : Maria Trymell; [2021]
   Keywords : Food service management; service quality; food choice; school food; hospitality;

   Abstract : Background: Every year 260 million lunch meals are served in Swedish schools. To design sustainable meals that are eaten and appreciated by the children, not only the food is important but also to understand how the meeting between the Food Service Professionals (FSP) and the children, and part of the service provided, affects the children's overall meal experience. READ MORE

5. 14. Voice Qualities in Audio Subtitles : Opportunities and Challenges in Voice Design for accessibility and beyond

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Anne-Charlot Scholz; [2021]
   Keywords : ;

   Abstract : This paper explores novel experiential qualities of the voice in Audio Subtitles through research through design. Audio subtitles is an accessibility service for users who have trouble comprehending subtitles in audiovisual content and has been newly developed for video on demand platforms such as SVT Play. READ MORE

6. 15. SCHOOL FOOD SERVICE QUALITY : A quantitative study about Food Service Professionals’ and parents’ expectations

   University essay from Umeå universitet/Institutionen för kost- och måltidsvetenskap

   Author : Maria Trymell; [2021]
   Keywords : quality; school-food; quality-index; service-quality; food-habits; parents; Food-Service-Professionals; Food-staff; kvalitet; skolmat; kvalitetsindex; servicekvalitet; matvanor; föräldrar; måltidspersonal;

   Abstract : Background School meals have been seen to promote healthy dietary habits and social equality, in children, if parents are involved. The positive effects in the design of a sustainable school food service system come from a two-way communication between Food Service Professionals (FSP), and parents. READ MORE