Essays about: "service quality expectations"

Showing result 16 - 20 of 93 essays containing the words service quality expectations.

1. 16. Online customer experience in service settings : Analysing the customer expectations gap: a focus on the food delivery sector

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Ines Poncin; Julie Walter-Malcurat; [2021]
   Keywords : Customer experience; Customer Expectations Gap; Online Food Service;

   Abstract : Background: As the result of the constant business evolution and in addition to the 2020 worldwide sanitary crisis, online services demand has significantly increased. Shifting from a physical-based customer experience to an online customer-focused service providing. READ MORE

3. 17. Leveransservice från sågverk till bygghandel

   University essay from SLU/Dept. of Forest Economics

   Author : Jonas Sjölund; [2019]
   Keywords : bygghandel; leveransservice; logistik; service; sågverk;

   Abstract : Sågverksindustrin är en produktionsorienterad industri där lönsamhet och konkurrenskraft traditionellt sett har skapats genom stordriftsfördelar. Att erbjuda en hög service vid försäljning och leverans av produkterna är ett sätt att skapa ökat kundvärde och därmed ökad konkurrenskraft för sågverk. READ MORE

4. 18. Enhancing an airline’s internal marketing to improve service quality and customer loyalty : A qualitative study expanding the Internal Marketing Model based on the case of Germania.

   University essay from Högskolan i Jönköping/IHH, Företagsekonomi

   Author : Daniela Westerlund; Hilz Leila; Paula Schmidt; [2019]
   Keywords : Service Quality; Customer Loyalty; Customer Satisfaction; Service Marketing; Internal Marketing; Airline Industry; Employee Motivation; Employee Empowerment;

   Abstract : Background: Due to the deregulation of the European airline industry within the 1980’s, competition between airlines has intensified greatly. The emergence of low-cost carriers has given rise to the competition on price. READ MORE

5. 19. User Preferences of Application Attributes During Product Browsing : An Investigation of Customer Experience in Fashion E-Commerce

   University essay from Linköpings universitet/Logistik- och kvalitetsutveckling

   Author : Anton Johansson; Christoffer Sjöholm; [2019]
   Keywords : Quality; Customer Experience; User Experience; Customer Satisfaction; Theory of Attractive Quality; Kano Model; Mobile Application; Fashion Industry.;

   Abstract : In a fast-changing retail environment, including hard competition and demanding consumers, the customer experience of the purchasing service is crucial to gain a competitive advantage. Since consumers are to some extent moving from offline to online, and from desktop shopping to purchasing clothing in a mobile application, there is a need for investigating consumers expectations of their experience of a mobile application. READ MORE

6. 20. Patient experience surrounding service failure in Swedish public healthcare: a qualitative study of patient perceptions

   University essay from Högskolan i Jönköping/IHH, Företagsekonomi

   Author : Maria Gustafsson; [2019]
   Keywords : service failure; service quality; service recovery; customer expectations; customer perceptions; patient experience; patient perceptions; patient dissatisfaction; healthcare; medical care; servicemisslyckande; servicekvalité; felhantering; kundförväntningar; patientförväntningar; patienterfarenheter; svensk offentlig sjukvård;

   Abstract : Background: Swedish healthcare is frequently claimed to be top class. A view not only communicated by politicians and the media, but also shared by an average citizen - for decades. Certain statistical indicators seem to support this: Sweden historically scores very high in life expectancy, stroke and cancer survival and infant mortality. READ MORE