Essays about: "service quality expectations"

Showing result 21 - 25 of 93 essays containing the words service quality expectations.

1. 21. Gamification – The solution for a sustainable society?

   University essay from Lunds universitet/Institutionen för strategisk kommunikation

   Author : Patrik Björk; Olivia Zandin; [2019]
   Keywords : Gamification; public organization; municipality; strategic communication; digitalization; innovation; citizen engagement; dialogue; marketing communication; City Points; participatory budget; offentliga organisationer; kommuner; digital strategisk kommunikation; digitalisering; medborgerligt engagemang; medborgardialog; deltagande budget; Social Sciences;

   Abstract : Den offentliga sektorn står inför utmaningar när det kommer till digitalisering och medborgare har höga förväntningar på att den offentliga sektorn ska vara effektiv och erbjuda högkvalitativ service. År 2018 tilldelades den portugisiska kommunen Cascais ett pris från organisationen World Summit Awards för sin digitala plattform City Points Cascais inom kategorin, Digital Innovation in Government and Citizen Engagement. READ MORE

3. 22. Attitudes towards, expectations of, and competence regarding ICT and digital learning tools : A quantitative study among Swedish EFL teachers in secondary/upper secondary school

   University essay from Linnéuniversitetet/Institutionen för språk (SPR)

   Author : Anton Nilsson; [2018]
   Keywords : ICT; EFL; Swedish secondary school; Swedish upper secondary school; empirical research; digital tools;

   Abstract : The aim of this paper is to highlight and analyze the attitude towards and expectations of ICT and digital tools amongst Swedish EFL teachers in secondary/upper secondary school. In addition, this paper also contains results and analysis of how teachers most commonly acquire new digital learning tools, as well as what they consider to be most important when incorporating ICT in the classroom. READ MORE

4. 23. The next generation of commercial supersonic flight : understanding the industry and the consumer perspectives

   University essay from Högskolan i Jönköping/IHH, Företagsekonomi

   Author : Nadezhda Nacheva; Gijs Heldens; [2018]
   Keywords : : commercial supersonic flight; Concorde; airline industry; disruptive innovation; consumer perceptions; service quality;

   Abstract : For decades, the speed of commercial aviation was constrained by the sound barrier. However, recent noticeable growth in air traffic and the recognition of the “time” as a valuable asset for passengers, call for more efficient, faster commercial transport. READ MORE

5. 24. Home Delivered Meals : Exploring Perceptions and Acceptability among Swedish Older Adults

   University essay from Högskolan Kristianstad/Sektionen för lärande och miljö

   Author : Sarah Forsberg; [2017]
   Keywords : Home delivered meals; food distribution; home-dwelling; older adults; acceptability; perceptions; Hemlevererade måltider; måltidsdistribution; hemmaboende; äldre; acceptans; uppfattningar;

   Abstract : Background: Approximately 48 000 meals are distributed to home-dwelling older adults every day in Sweden. The ability to influence the meals is of great importance for the quality of life and therefore it is important to include the views, needs and wishes of older adults when structuring the food distribution service. READ MORE

6. 25. Backsourcing intellectual capital : Is the damage already done, or can it be prevented?

   University essay from Umeå universitet/Företagsekonomi

   Author : Daniel Andersson; Pontus Eriksson; [2017]
   Keywords : Backsourcing; intellectual capital; outsourcing; knowledge-intensive firm;

   Abstract : In a globalized world where competition has risen, it has become more and more popular for companies to outsource non-core activities. The main reasons for doing so are due to cost reductions, improving organizational focus, better flexibility and improve product quality, delivery and service. READ MORE