Essays about: "service quality in airline industry"

Showing result 6 - 7 of 7 essays containing the words service quality in airline industry.

  1. 6. Service Quality and Customer Preferences : A study of interactional service quality in the airline industry

    University essay from Handelshögskolan vid Umeå universitet

    Author : Markus Lindberg; Emma Löfgren; [2009]
    Keywords : Service quality; interaction; airline industry; emotional labor;

    Abstract : In recent years, large efforts have been put on enhancing effectiveness in organizations. No resources are dispensable, and a dollar saved is a dollar earned. This is probably something that is rather easy to compute and control within the production sector. READ MORE

  3. 7. High Flyers : A Study on Competition, Price and Service Quality in the European Aviation Industry

    University essay from IHH, Företagsekonomi

    Author : James II Finklea; Jakob Kegel; [2005]
    Keywords : competition; price; service quality; business models; low cost carriers; flag carriers;

    Abstract : Background: Since the airline deregulation was completed in 1997, a new business model has emerged in the European civil aviation industry. It has caused a shift in the way people travel within Europe. READ MORE