Essays about: "service quality in banking sector"

Showing result 1 - 5 of 14 essays containing the words service quality in banking sector.

1. 1. Diversity and Team Performance in Banks : A qualitative analysis of how workplace diversity and team performance are related: A study of Swedish banks

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Idiris Abiib; Richardo Mezher; [2023]
   Keywords : ;

   Abstract : Background: Given the rise of multiculturalism in Sweden and the need for businesses to adapt, this topic is particularly relevant for Swedish banks. Moreover, it provides background information on the Swedish banking sector, highlighting its historical development and the influence of digitalisation on services. READ MORE

3. 2. Do you mind talking to a chatbot? : A quantitative study about how chatbots affect the digital customer experience within Swedish banks. 

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Anna Hultman; Mikaela Zarki; [2021]
   Keywords : Artificial Intelligence; Chatbot; Swedish Banking Sector; Technical Quality; Technical Service Quality; Customer Experience; Customer Satisfaction.;

   Abstract : This bachelor's degree thesis aims to increase the understanding of how chatbots affect the digital customer experience within Swedish banks. Furthermore, this study examines how bank chatbot's technical quality affects the digital customer experience. READ MORE

4. 3. Customers’ perceptions of self-service quality : a qualitative case study in the Swedish banking sector

   University essay from SLU/Dept. of Forest Economics

   Author : Simon Winter; [2019]
   Keywords : attributes; dimensions; forest and agricultural customers; self-service technology SST; SSTQUAL-scale; attribut; dimensioner; självbetjäningsteknik; skogs- och lantrbrukskunder; SSTQUAL-skala;

   Abstract : Self-service technology, SST, enables the customer to interact with a service without contact with an employee. This technology has several benefits for both customers and businesses and is a powerful tool to achieve long term success. So the quality of an SST becomes crucial for businesses in order to achieve long term success. READ MORE

5. 4. Corporate customer loyalty within the banking sector: The case of SEB

   University essay from Högskolan i Jönköping/IHH, Företagsekonomi

   Author : Sofia Björk; [2015]
   Keywords : Marketing strategy; Customer loyalty; Digitalization; Decision-making; Service Quality; Marknadsstrategier; Kundlojalitet; Digitalisering; Beslutstagande; Servicekvalitet;

   Abstract : Abstract Background: The financial sector is under constant development and the massive digitalization has changed the banking sector. The banking industry is nowadays characterized by self-service solutions and customers can solve their problems from everywhere and at any moment. READ MORE

6. 5. Service Quality & Customer Satisfaction: A case study in Banking Sector

   University essay from Högskolan i Gävle/Avdelningen för ekonomi

   Author : Sara Qadeer; [2014]
   Keywords : ;

   Abstract : The aim of this research is to analyze the impact of service quality on customer satisfaction.  A sound association is found between customer satisfaction and the quality of service provided by the companies. READ MORE