Essays about: "thesis on employee training and customer satisfaction"

Found 4 essays containing the words thesis on employee training and customer satisfaction.

  1. 1. Interest and expertise: On the effects of salesperson and customer characteristics in a consumer goods purchasing situation

    University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Adam Åbonde; [2015]
    Keywords : service encounter; vocational interests; expertise; customer satisfaction;

    Abstract : It is well established that a salesperson's expertise and vocational interests are predictive of their job performance. Still, these have not been studied simultaneously and from the perspective of the customer. READ MORE

  3. 2. Achieving front-line employee’s satisfaction through Internal marketing in service organizations; A case of SEB bank.

    University essay from Mälardalens högskola/Akademin för ekonomi, samhälle och teknik

    Author : David Malmberg; Kenan Bouzo; Mohammed Al-aqel; [2014]
    Keywords : Internal Marketing; Internal Marketing Mix; Human Resource; Service Organization; Internal Customers; Internal Service; Service marketing; Front-line employees;

    Abstract : Problem definition: In service organizations, front-line employees are considered to be the primary element when providing the organization’s services as they interact directly with customers and influence their perception of service quality. In other words, if the front-line employees are satisfied they will deliver the organization’s services in the best way which will directly lead to customer satisfaction. READ MORE

  4. 3. Lean in a financial service context

    University essay from

    Author : Sebastian Lindqvist Rehn; Mathias Ericsson; [2010]
    Keywords : ;

    Abstract : Constantly changing market conditions puts greater demands on companies to focus more on customers and what actually adds value to them. Lean production has during the last decades had a great impact within the manufacturing industry, creating a whole new competitive advantage if mastered. READ MORE

  5. 4. The Importance of People on Delivering Service Quality :   A study in Svenska Handelsbanken of Gävle

    University essay from Institutionen för ekonomi

    Author : Duoli Chen; Minxuan Yu; [2009]
    Keywords : People; Human resource strategy; Employee; Service culture; Service quality; Bank;

    Abstract : Aim: Banks in Sweden appear extend through different distribution channels. The role of branch banking has changed to provide advisory services and sell the banks' products and service which is an approach involves the people interactions. Service employees are associated with the organization service quality and customer satisfaction. READ MORE