An Analysis of Airline Common-use Check-in Operations at Arlanda Airport

Abstract: This thesis is a simulation study aimed to improve the common-use check-in process at SAS Ground Handling operating at Arlanda Airport. The study sought to determine how to design the common-use check-in to minimize waiting times, reduce resource use, and increase the share of passengers checked in within service level targets. The simulation study was performed using Arena Simulation Software, testing different check-in setups which experimented with which flights were included in the common-use check-in solution, how many flows there would be for each booking class, and which flights would be allocated to each flow. The study found that changing how economy passenger flows are organized and how flights are divided between check-in flows could improve efficiency. The study concludes that the existing common-use check-in solution should continue to handle current assigned flights and recommends dividing the economy passenger flow into two separate flows based on passenger service times.