A user-centered development of a remote Personal Video Recorder prototype for mobile web browsers

Abstract: The Ericsson IPTV Solution Area within Business Unit Multimedia is interested in involving users in their IPTV development. The reason for this is to increase the efficiency and effectiveness in the graphical user interface and to get a more competitive product with better usability. The aim of this thesis is to use the concept of User Centered Design and methods from Usability to create a prototype of the graphical user interface of a remote Personal Video Recorder for mobile web browsers. The thesis also seeks to answer what needs, demands and expectations the users have on both functionality and the graphical user interface. To answer this, well-known methods such as interviews, usability goals, prototyping, heuristic evaluations and usability tests have been used. The theory behind these methods and how they were executed in this work is presented together with discussions and conclusions based on the results obtained. The results indicate that the users’ needs, demands and expectations on the prototype have been satisfied since all of the usability goals have been fulfilled. At the end of the report the authors suggest changes that Ericsson should consider to facilitate improvements in product usability.