Risking Data in Risk Contexts is Risky Business : Designing for Crisis Response in Relation to Surveillance, Transparency, and its Interaction Patterns

Abstract: As the world gets more exposed to natural hazards, new practices of response to crisis have become a topic that requires innovation. FindMe Tag is a device designed in partnership with Frog and Sony that provides rescue teams with information on victims’ locations and their medical conditions. This data is used to facilitate the stages of reconnaissance and triage by quickly hierarchizing tactical priorities and areas of intervention.  Through this design practice, we proposed to mitigate the impact of hurricanes and tropical storms in low-income countries by addressing issues that search and rescue missions undertake to locate and prioritize victims. The outcome of this project, apart from the FindMe Tag device, was a digital interface for rescuers and citizens to receive and communicate different information.  In this design research, I will present some consequences and opportunities of this technological development. The proposed interface designs centred on the usage of different communication patterns to balance aspects of transparency and surveillance that affect differently the stakeholders involved in crisis response. Rather than using technologies to surveil citizens and share this information with authorities, the outcome of this research focused on providing both users with awareness and agency over the information they are sharing and receiving.