Essays about: "BI in e-government"

Found 1 essay containing the words BI in e-government.

  1. 1. The Role of Business Intelligence in Government : A Case Study of a Swedish Municipality Contact Center

    University essay from Högskolan Väst/Avd för informatik

    Author : Olawale Adelakun; [2012]
    Keywords : Business Intelligence; e-Government; Municipality; Contact Center; Kommun;

    Abstract : The aim of this study is to investigate the role Business Intelligence (BI) can play in government and more specifically at the municipality level. The study aims to investigate how data collected from a municipality Contact Center can be leveraged with the help of a BI solution. READ MORE