Smart Booking : Concept for an automated booking solution

Abstract: With increasing demand and already strained resources the Swedish healthcare are before major challenges, which digitisation could help to solve. One of these challenges addresses how to use the limited personnel as efficiently as possible to meet the demands. This thesis aims to deliver a proof of concept for a booking-tool which aids in the booking of patients into practitioners schedules, in a time- and resource efficient matter while still respecting patient preferences. The solution presented gives practitioners the possibility to find the “best” time to book one or multiple appointments in multiple schedules with regard to both patient and practitioner preferences, in a timely matter. The system uses a scoring function to determine which time is the best. This weights used in the function is defined by the user and is highly configurable, altering how metrics are weighed in when scoring different possible times, thus altering the behaviour and results dependent on the users needs and preferences.