Considering the Social and Emotional Experiences of Access Control Interactions

Abstract: Access control solutions face challenges of the implications of social and emotional behaviour of their human users. Thus, the research questions I set out for my thesis deal with how the social and emotional aspects of humans affect access control security interactions and what the implications of considering these aspects when designing access control systems will have for the emotional experience of authorised users. By selecting cases from my fieldwork representative of the social and emotional experiences of authorised users of current access control solutions I have been able to uncover issues of how the technological system is inconsiderate of the social and emotional behaviour of its human users, resulting in negative social and emotional experiences of access control solutions. However, by considering how technology can be designed to reshape the social behaviour of users I have explored ways of designing access control solutions that consider both the technological security and the emotional experience of authorised users.