Accessibility within Inflight Entertainment

Abstract: Flying is a stressful and demanding task for many passengers, where airlines are always in the search for new technologies and methods to make the expe- rience more comfortable and stimulating. In this thesis, we have evaluated accessibility support within in-flight-entertainment systems available in the market today. The focus has beenonusabilityforuserswithreducedornovision. Interactivetext-to-speech prototypeswithphysicalremotesweredevelopedtoevaluatedifferentmethods of interaction. User centred design has been a key factor during the process where testing and development has been alternated with an iterative approach. The results from our prototype showed an overall positive feedback. Al- though, the fact that the haptic feedback in large extent became unnoticed be- cause of the high cognitive load from the text-to-speech information had great impact on the final result. Another important learning is how the digital tools within accessibility has improved and can enable, an otherwise impossible in- teraction, when implemented correctly.